Costa Unit Manager - Costa

Chartwells Independent; St Albans; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Contributory pension

Career Pathways

Digital GP access

Exclusive travel discounts

Shop discounts

Cinema tickets

Cash rewards

Wellness & fitness classes

Discounts for friends & family

Job summary

Compass Group UK&I is hiring a Costa Manager to lead daily cafe operations, ensuring exceptional coffee experiences and a welcoming atmosphere. You will oversee staff, manage waste, and step up in the absence of the General Manager to support weekly bookwork and key decisions.

The right candidate communicates well, takes initiative, and thrives under pressure. We offer a comprehensive benefits package and career development within one of the UK's largest hospitality groups, with opportunities to

Qualifications

• Passion for delivering outstanding service
• Initiative and decision-making for customer needs
• Excellent communication and teamwork
• Desire to succeed in role
• Ability to work under pressure
• Demonstrate exceptional timekeeping and reliability
• Safety-first mindset

Responsibilities

• Oversee daily operations and ensure seamless execution of business goals.
• Minimize waste during beverage production.
• Delegate where necessary and keep the team proactive at all times.
• In GM's absence, assist with weekly bookwork and other duties as needed.
• Act as main contact and decision-maker in GM's absence.
• Be proactive, use initiative, diplomacy and discretion to solve problems.

Job description

Costa Manager

40 hours a week

We are looking for a highly motivated, reliable and dedicated Manager to join our team, with the exciting opportunity to step up and lead in the absence of our General Manager. Overseeing daily operations, to ensure the smooth running of the operations in a major brand, leading the team with enthusiasm, and ensuring a welcoming environment where both customers and staff can enjoy exceptional coffee experiences.

As a Costa Manager, your main responsibilities will be:

• Oversee daily operations and ensure seamless execution of business goals.
• To ensure waste is kept to a minimum during beverage production
• To delegate where necessary and ensure the team are pro-active at all times
• In the absence of the General Manager assist in the completion of weekly bookwork and any other duties that are deemed necessary
• Act as the main point of contact and decision-maker in the absence of the General Manager.
• Be pro-active at all times and use initiative, diplomacy and discretion to solve any problems that may arise

Our ideal Costa Manager will:

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure
• Demonstrate Exceptional timekeeping and reliability
• Have a safety-first mind set

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/2808/45325001/52830273/SU #One Retail

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!