Corporate Support Officer

East Hertfordshire District Council; Hertford; Hybrid; GBP 16,000 - 20,000; Part time

Benefits offered by this job

Flexible working arrangements

Home-working after training

Job summary

East Hertfordshire District Council is seeking an enthusiastic team player to join our Corporate Support Hub on a 24 hours per week, 6 month fixed term basis. Optional home-working available after training and review.

You will provide specialised administrative support across council services, process customer service requests and handle documents while ensuring accuracy and timeliness. The role offers flexible working arrangements, a supportive environment and the chance to shape how the new

Qualifications

• Ability to foster good working relationships with colleagues and customers.
• Excellent written and verbal communication skills.
• Strong organisational and time management skills.
• Excellent attention to detail.

Responsibilities

• Provide specialised and technical administrative support across Council services, ensuring all work complies with required standards, policies, and legislation.
• Process customer service requests accurately and within required timelines, including completing financial tasks such as invoicing and payments.
• Manage core office and administrative duties, including handling documents, maintaining records, and updating information within case‑management software systems.

Skills

Communication skills

Organisational skills

Attention to detail

Customer service

Job description

24 Hours Per Week, 6 Month Fixed Term.

With optional home-working available following training and performance review
Are you someone who is able to work well with a variety of different stakeholders, with good attention to detail and an understanding of how processes work?
We are looking for an enthusiastic team player to join our newly formed Corporate Support Hub. This team plays a vital role by supporting a range of different functions across the council deliver great services to our customers. As a recently established team, you will also have the opportunity to shape its overall culture and input into how it should work on a day to day basis.

What will you be doing?

• Provide specialised and technical administrative support across Council services, ensuring all work complies with required standards, policies, and legislation.

• Process customer service requests accurately and within required timelines, including completing financial tasks such as invoicing and payments.

• Manage core office and administrative duties, including handling documents, maintaining records, and updating information within case‑management software systems.

About you:

As an ideal candidate, you will have:

• An ability to foster good working relationships with colleagues and customers
• Excellent written and verbal communication skills
• Strong organisational and time management skills
• Excellent attention to detail

What can we offer you?

• A stimulating and supportive work environment
• Flexible working arrangements, including flexi-time
• 26 days (Pro Rata) annual leave rising to 31 days (Pro rata) with 5 years' local government service
• Employee well-being programme

We as a council are ambitious. To find out more about our ambitions and what it’s like working at East Herts, hear from our employees on our careers site.

In accordance with council policy, new appointments will normally be made at the first SCP point of the relevant grade. If, at the offer stage, a candidate can provide clear evidence that their skills and/or experience align with a higher point within the grade, appointment at the next SCP point may be considered. Any such decision must be reviewed and approved by the Director

We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.

Find out more about our disability confident scheme.