Corporate Relationship Manager

TN United Kingdom; Manchester; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Corporate Relationship Manager to enhance the growth and success of their Travel Counsellors. This role is pivotal in optimizing operational performance, boosting customer satisfaction, and driving profitability through effective coaching and mentoring. You'll work closely with independent travel agents, providing them with the necessary tools and support to thrive in a competitive market. With a commitment to diversity and inclusion, this company offers a flexible hybrid working environment, competitive salary, and a range of attractive benefits, making it an exciting opportunity for those passionate about guiding others to success.

Benefits

Competitive salary

Annual bonus

Flexible hybrid working

25 days holiday

Enhanced Maternity/Paternity pay

Paid charity day

Company events and incentives

3x salary death in service benefit

Pension scheme

Private Medical Insurance

Qualifications

• Experience in coaching and mentoring with a focus on results.
• Strong communication skills to build long-term relationships.

Responsibilities

• Ensure high satisfaction levels and minimize turnover among Travel Counsellors.
• Drive improvements in operational processes for higher efficiency.

Skills

Coaching and mentoring

Excellent communication skills

Data insights presentation

Problem-solving

Organisational skills

GDS knowledge

Tools

Phenix

MyTC app

MyTC client suite

Job description

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Corporate Relationship Manager, Manchester

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Client:

Travel Counsellors

Location:

Manchester, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

c6b1dec697ce

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

About the Role

Are your coaching and mentoring skills a cut above the rest?

Do you take pride in guiding people to achieve outstanding results?

Join us as a Corporate Relationship Manager and play a key role in ensuring the growth, profitability, and success of our team of Travel Counsellors.

The Corporate Relationship Manager serves as a strategic partner to Travel Counsellors, providing ongoing support, guidance, and resources to help them achieve their business goals.

You'll focus on optimising operational performance, improving customer satisfaction, and increasing profitability through proactive problem-solving, training, and continuous business development.

Principal Accountabilities

Travel Counsellor Satisfaction & Retention: Maintain high TC satisfaction levels and minimise turnover.

Financial Performance: Ensure Travel Counsellors meet or exceed sales and profitability goals, collaborate with TCs to identify new and exciting business opportunities using the TC platform, be the conduit between Head Office and other departments, and support the roll-out of high-performance initiatives and sales training.

Operational Efficiency: Drive improvements in operational processes that result in higher efficiency and client satisfaction.

Compliance & Brand Standards: Ensure Travel Counsellors consistently meet or exceed brand standards and operational guidelines.

Training Effectiveness: Measure the impact of training programs on Travel Counsellor performance and cascade communications and business updates to TCs, ensuring alignment and clarity.

Adoption: Adopt all the available technology and tools, including Phenix, MyTC app, and MyTC client suite, and leverage the brand assets to position their business in the market.

• Coaching and/or mentoring experience
• Excellent communication skills with the ability to build long term relationships
• Experience presenting data insights
• Problem-solving and critical-thinking skills
• Excellent organisational skills
• GDS knowledge preferential

If you've got what it takes to guide our Travel Counsellors to excellence, apply for this Corporate Relationship Manager role today!

About Company

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,100+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023 & 2024), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.

DE&I

Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.

For more information about this role – and others – at Travel Counsellors, please do not hesitate to contact the Talent Acquisition team at [e-mail]

· Competitive salary + annual bonus

· Flexible hybrid working

· 25 days holiday (increasing to 28 after 5 years)

· Enhanced Maternity/Paternity pay

· 1 day paid charity day

· Company events and incentives

· 3x salary death in service benefit

· Pension scheme

· Private Medical Insurance or Healthcare Cash Plan

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 08/05/2025 by TN United Kingdom