Corporate Recovery Officer - DEE06748

Dundee City Council; Dundee; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Dundee City Council is seeking a Debt Management Officer to handle consolidated debt cases for individuals and businesses. The role requires delivering a customer-focused service and applying data protection awareness in daily duties.

You will interact with the public in potentially stressful situations, demonstrate strong communication, and work flexibly within a hybrid pattern of 3 days at home and 2 days in Dundee House. Basic disclosure checks apply.

Qualifications

• 5 National 5s including Maths and English; or relevant work experience.
• Strong customer-focused service delivery.
• Excellent communication and data-protection awareness.

Responsibilities

• Manage consolidated debt cases for individuals and businesses.
• Provide referrals to support agencies to break the debt cycle and improve recovery levels for the Council.
• Interact with the public, including in potentially stressful situations, maintaining professionalism.

Education

5 National 5s including Maths and English; or relevant work experience

Tools

Microsoft Office

Job description

Job Description

Working in a hybrid style, based at home and Dundee House, you will work, 3 days at home and 2 days in the office, 34 or 37 hours per week, please indicate your preference on application.

Please note: References are no longer requested at application stage and will requested if you are successful in moving to the preferred candidate stage.

If you have any queries regarding this vacancy, please contact Arlene Brady on 01382 431323 or email [e-mail]

Requirements

You will have 5 National 5s, or equivalent, including Maths and English; or relevant work experience.

Responsibilities

You will be responsible for the effective management of all aspects of consolidated debt relating to individuals and businesses, and provide referrals to support agencies in order to break the debt cycle whilst increasing recovery levels within the Council.

The Individual

You will have experience of delivering a customer focused service, the ability to deal with potentially sensitive or challenging situations and have experience of assisting members of the public who are in stressful situations.

You will have well developed communication skills, an awareness of Data Protection Legislation and experience using computerised systems including Microsoft along with the ability to analyse data/information with attention to detail.

A flexible approach to carrying out duties, with the ability to prioritise work and manage time effectively with the ability to work as part of a team and on your own with minimum supervision is essential.

A Level 1 Basic Disclosure Scotland check is required.