Senior Recovery Officer

Ashfield District Council; Nottingham; Ibrido; GBP 30.000 - 36.000; Tempo pieno

Descrizione del lavoro

Ashfield District Council is seeking a Senior Recovery Officer to join our Revenues and Benefits Service. You will guide colleagues while delivering a high-quality service, focused on collecting Council Tax, business rates, and other debts.

You will prepare cases for legal action and may represent the Council in court. The role requires sound judgment, flexibility and the ability to work well in a team in a hybrid setup across Kirkby-in-Ashfield and home offices.

Competenze

• Experience in local government Revenues or recovery role is essential.
• Excellent customer service and negotiation skills are essential.
• A DBS check is required.

Mansioni

• Collect Council Tax, Business Rates, overpaid Housing Benefit and sundry debts.
• Prepare cases for legal proceedings and represent the Council at courts.
• Support colleagues with complex recovery issues and ensure prompt debt recovery.
• Operate in a hybrid working environment, joining a small, supportive team at Kirkby-in-Ashfield and from home.

Conoscenze

Debt collection

Customer service

Negotiation

Decision making

Teamwork

Descrizione del lavoro

We have an exciting opportunity for a Senior Recovery Officer to join our Revenues and Benefits Service. We are looking for an enthusiastic, committed and self-motivated team player who can support and guide colleagues while delivering an excellent service.

In this role, you will be responsible for the collection of Council Tax, Business Rates, overpaid Housing Benefit and corporate sundry debts, in accordance with relevant legislation, local policies and service strategies. Excellent customer service and negotiation skills are essential, together with the ability to make sound decisions and work effectively as part of a team.

You will prepare cases for legal proceedings and represent the Council at the relevant courts in matters relating to the collection and enforcement of outstanding debts. You will also support colleagues with complex recovery and enforcement issues, helping to ensure that debts are recovered promptly and through the most appropriate course of action.

This is a challenging but rewarding role in which flexibility, sound judgement and the ability to adapt to changing service demands are essential. You will need to think confidently on your feet and make independent decisions. In return, we offer hybrid working, with the successful applicant joining a small, friendly and supportive team working both from home and at our Council Offices in Kirkby-in-Ashfield.

Previous experience of working in local government Revenues or in a recovery role is essential. Please read the job description carefully before applying.

A DBS check is required.

Closing date: 1 November 2026

Interview date: To be confirmed