Debt Recovery Officer - Benefits - NAY17963

North Ayrshire Council; Irvine; On-site; GBP 25,000 - 34,000; Full time

Job summary

North Ayrshire Council is seeking a Debt Recovery Officer within the Benefits Service, based in Irvine. You will help maximise recovery of Housing Benefit overpayments and ensure appropriate repayment arrangements while delivering a professional, customer-focused service.

The role involves working in a council environment with a focus on efficient debt recovery and compliance, with interview options including in-person or Teams as needed.

Job description

Job Summary

We may conduct our interviews in person or using Microsoft Teams for video calling. All you need is a device with a camera and access to the internet. We will provide guidance and instructions on how to use this method if your interview is being held virtually.

An exciting opportunity has arisen to join the Benefits Service. As a Debt Recovery Officer within Benefits, you will play a key role in maximising the recovery of Housing Benefit overpayments, ensuring appropriate repayment arrangements are in place while delivering a professional and customer-focused service.

For more details see the attached Role Profile below.

Staff Values & Behaviours

North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.

Further information on our Staff Values and how to complete behaviour based application form questions is available on the Staff values and behaviours (north-ayrshire.gov.uk) .

Additional Information

References

For your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process.

Level 1 Disclosure

Preferred candidates will be required to undergo a Level 1 Disclosure check, prior to a formal offer of employment being made by North Ayrshire Council. Please note: Successful candidates will be expected to meet the cost of the Level 1 Disclosure Check of £25 which will be deducted from your salary following the commencement of employment. For further information on the Disclosure Scheme please visit Disclosure Scotland - mygov.scot . For further details on North Ayrshire Council's policy please visit Pre-employment checks (north-ayrshire.gov.uk) .

Our Workstyles

As an employer of choice, North Ayrshire Council has identified four different Workstyles. Each post in the council has been allocated one of these styles:

Agile - 100% of time spent working agile (flexibly) and interacting with others. Able to work at home, office or multiple locations. May be required to attend office on set days/rota basis as the role requires.

This post has been allocated the workstyle: Agile

More information on our workstyles can be found in our HR Guide - Workstyles (north-ayrshire.gov.uk). If you have any questions on the allocated Workstyle for this post, please ask at interview.

Use of AI in Applications

Applicants may use AI tools to assist with drafting or refining their application. However, AI should only be used to enhance an application and must not replace personal experience or be used to generate content wholly on the applicant's behalf. Where it is identified that AI has been used to create an application in full or to falsify responses, this will be taken into account within the scoring, and your application may not be progressed.