Income Recovery Officer

Dartford Borough Council; England; Vor Ort; GBP 21.000 - 25.000; Vollzeit

Zusammenfassung

Dartford Borough Council is seeking a proactive administrator to join the intensive housing finance team. You will be the first point of contact for residents, contractors and others to help maximise debt recovery and deliver a customer-centred service.

Applicants should have strong admin/organisation, excellent written and spoken communication, basic GDPR understanding, and IT literacy with Word, Outlook and Excel; experience with a housing management system is desirable.

Qualifikationen

• Efficient administration and organisation.
• Self-motivation and proactivity.
• Excellent written and oral communication.
• Understanding of GDPR in confidential environments.
• Confident, enthusiastic, empathetic and flexible in approach.
• IT literacy with Microsoft Office and housing management systems.

Aufgaben

• Be the first point of contact for residents, contractors and others to maximise debt recovery.
• Support the Housing Finance Team with administration tasks and data handling.
• Work accurately, retain information and follow procedures.

Kenntnisse

Admin skills

Org skills

Communication

GDPR

Empathy

IT literacy

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Housing management system

Jobbeschreibung

This is an exciting opportunity, working in an intensive housing finance team which is responsible for income collection and delivering a comprehensive customer centred debt recovery service. The post holder will support our Housing Finance Team, being the first point of contact for all Dartford Borough Council residents, contractors and others to ensure debt recovery is maximised.

You must be able to evidence the following skills and experience:

• Efficient administration and exceptional organisation;
• Self-motivation;
• Excellent communication, both written and orally;
• An understanding of Data Protection (GDPR) in a confidential working environment;
• Confidence, enthusiasm, empathy and a flexible approach;
• IT literacy, including Microsoft and Housing Management systems;

Relevant experience of working in a similar role in a social housing environment, is desirable. The successful applicant will also have worked successfully in customer service or administration position, analysed information to present to colleagues. The ability to understand procedures and retain information, working accurately and efficiently. An excellent working knowledge of Microsoft Word, Outlook and Excel packages as well as some experience in working with a housing management system would be desirable.