Corporate Receptionist (5* Professional Services)

Montpellier Resourcing; West End; Vor Ort; GBP 36.000 - 44.000; Vollzeit

Zusammenfassung

Montpellier Resourcing Associates Ltd. in London is seeking a polished Corporate and Guest Relations Receptionist to join a small front-of-house team at our client's London office.

You will greet clients and visitors, manage the reception area, and set a five-star tone from the moment someone arrives. The role requires superb presentation, excellent communication, discretion, and the ability to coordinate meeting rooms, switchboard duties, and hospitality arrangements for board-level meetings.

Qualifikationen

• Proven experience as a receptionist or in a similar front-of-house role.
• Knowledge of five-star client service standards and front-desk operations.
• Excellent verbal and written communication; professional presentation.

Aufgaben

• Welcome clients, guests and visitors in a warm, professional manner.
• Run the reception area and manage the visitor management system.
• Provide five-star client service, handle calls, and relay messages.
• Coordinate Outlook meeting room bookings and ensure rooms are prepared.
• Serve refreshments and manage hospitality arrangements for meetings.
• Support colleagues with bookings and administrative tasks.
• Cover shifts between 8am and 6pm, Monday to Friday.

Kenntnisse

Polished communication

Front of House

Five-star service

Discretion

Reliability

Team player

Meeting room coordination

Microsoft Word

Excel

PowerPoint

Outlook

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Jobbeschreibung

Up to £40,000 plus excellent bonus and benefits

London, office-based (Monday to Friday)

Are you a polished, personable receptionist who thrives on being the first face of a business?

A respected international private bank is looking for a Corporate and Guest Relations Receptionist to join its London office, working within a small front-of-house team. You will be the first point of contact for clients, guests and colleagues, and will set the tone for how the bank is perceived from the moment someone walks through the door.

Responsibilities of the Guest Relations and Guest Relations Receptionist to include:

• Welcome clients, guests and visitors in a warm, professional and polished manner, let hosts know when they have arrived and escort them to the right meeting room.
• Front of House: Run the reception area to a high standard, including recording visitors on the visitor management system.
• Client Experience: Provide a five-star level of service to clients and visitors, anticipating their needs and handling requests with care and discretion.
• Switchboard: Answer calls professionally and promptly, and pass telephone messages to the right colleague.
• Meeting Rooms: Manage Outlook meeting room bookings and check rooms throughout the day so they are clean, prepared and well stocked. Report any facilities problems to Facilities Management.
• Hospitality: Provide refreshments for client and visitor meetings, and order and deliver food when requested, including for Board-week and senior-management meetings. Keep the front-of-house pantry, fridge and consumable stocks topped up.
• Couriers: Monitor incoming and outgoing courier packages and record their movement.
• Colleagues: Support colleagues with room bookings and general administrative tasks.
• Shift Cover: Work a rotating shift pattern between 8am and 6pm, Monday to Friday, in the office.

Requirements for the successful Guest Relations and Guest Relations Receptionist to include:

• Experience: Proven experience as a receptionist, or in a similar role, within a luxury hotel or high-end service environment.
• Service Standards: Knowledge of five-star client service standards, including reception, meeting room management, switchboard handling and courier administration.
• Presentation and Personality: Impeccable personal presentation and a polished, confident manner, with the friendliness and professionalism to represent a private bank at its front door.
• Communication: Excellent verbal and written communication skills.
• Discretion: Able to handle confidential information with tact and discretion.
• Reliability: Well organised and dependable, with strong attention to detail and time management, and comfortable working a rotating shift pattern within 8am to 6pm.
• Team Working: Composed, adaptable and a good team player, with cultural awareness.
• Technical Skills: Competent in Microsoft Word, Excel and PowerPoint, and comfortable using Outlook meeting room booking and visitor management systems.