Lobby Ambassador

Mitie Group plc.; Cardiff; On-site; GBP 18,000 - 21,000; Full time

Job summary

Lloyds Banking Group in Cardiff is opening a new site and seeking a Lobby Ambassador (Corporate Receptionist) to deliver a seamless 5-star guest experience in the lobby and meeting areas.

You will welcome visitors, support room setups, manage check-ins, and provide first-line IT/AV assistance while upholding professional standards and exceptional customer service.

Qualifications

• Minimum 2 years' experience in high-end hotels, prestigious corporate workplaces, or premium hospitality.
• Exceptional verbal, written, and interpersonal communication skills.
• Immaculate grooming and personal presentation.
• Skilled in Outlook, Word, Teams, and Chrome; experience with Condeco visitor management.

Responsibilities

• Greet and assist visitors and colleagues with concierge-level service.
• Set up and reset meeting rooms and event spaces as required.
• Manage visitor check-ins/check-outs for smooth access and departure.
• Provide first line response to IT/AV queries in meeting rooms.
• Proactively manage queues to improve arrival and departure experiences.
• Coordinate with FOH and facilities to maintain high service standards.

Skills

Customer service

Communication

Presentation

IT proficiency

Tools

Outlook

Word

Teams

Chrome

Condeco

Job description

Lobby Ambassador (Corporate Receptionist) - New Site Opening

Salary: £13.45 per hour

Availability required: Monday to Friday 40 hours per week

It's an exciting time to join Signature Guest Services and be part of our opening team at Lloyds Banking Group office in Cardiff on Johns Street!

Role Overview:

As a Lobby Ambassador (Corporate Receptionist), your mission is to craft a seamless 5-star experience for every visitor and colleague and support the proactive management of the workspace. With a blend of exceptional service and meticulous attention to detail, you'll ensure every interaction leaves a lasting impression. You will enjoy being the host with the most, comfortable spending time on your feet hosting in the Lobby areas, and really making the space your own! You will understand and enjoy the art of service, and be a true professional.

Key Responsibilities:

• Warm Welcomes: Host, greet and assist all visitors and colleagues with a professional, concierge-level approach.
• Meeting Rooms: Set up and reset meeting rooms and event spaces to specified layouts.
• Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
• Technical Support: Provide first line response to Audio Visual queries from colleagues arising from LBG IT/AV equipment installed in meeting rooms
• Queue Management: Proactively manage queues to streamline arrival and departure experiences.
• Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
• Lobby Excellence: Oversee the lobby environment, coordinating with housekeeping, catering, and other departments to uphold agreed standards.
• Escorting: Connecting our visitors with where they need to be in the building
• Security: Be vigilant at all times, to keep our colleagues and visitors safe

Main Duties:

• Professional Conduct: Maintain a high level of professionalism, adhering to company policies and procedures.
• Effective Communication: Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up.
• Routine Checks: Perform floor walks and service audits, logging any necessary work orders.
• Visitor Engagement: Build rapport with frequent visitors, keeping the team informed about their preferences.
• Local Expertise: Provide comprehensive information about local attractions, services, and events.
• VIP Services: Ensure VIP guests receive exceptional service and satisfaction.
• Query Management: Triage and respond to colleague queries via various platforms, referring them as needed.
• Visible Support: Act as a tangible and accessible point of service for all inquiries.
• Team Collaboration: Work closely with client's workplace experience teams to support their initiatives, activities and events.

Qualifications:

• Experience: Minimum 2 years' in high-end hotels, prestigious corporate workplaces, or premium hospitality.
• Communication Skills: Exceptional verbal, written, and interpersonal skills.
• Presentation: Immaculate grooming and personal presentation.
• Technical Proficiency: Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco.
• IT: Ability to handle a high volume of queries over different platforms
• Customer Service: "How can I help" mindset - aligned with that of a 5* hotel

Core Skills:

Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization.

Join us to become the welcoming face of Lloyds Banking Group, elevating every colleague and visitor's experience.