Corporate Receptionist

Mitie Cleaning & Hygiene Services; City of Edinburgh; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Flexible benefits platform

Salary Finance

MiDeals discounts

Cycle-to-work

Life cover

Mitie Stars recognition

Training & development

Job summary

Mitie is seeking a Lobby Ambassador (Corporate Receptionist) for Lloyds Banking Group in Edinburgh. The role focuses on delivering a 5-star visitor experience, hosting in lobby areas, and supporting workspace management with a professional, service-oriented approach.

The position requires hosting, organisational, and IT-skill proficiency, with a strong emphasis on guest relations and security. The role operates Monday to Friday, 8am–5pm, with a 15-month FTC and a £15 per hour rate.

Qualifications

• Minimum 2 years in high-end hotels, prestigious corporate workplaces, or premium hospitality.
• Exceptional verbal, written, and interpersonal skills.
• Immaculate grooming and personal presentation.
• Skilled in Outlook, Word, Teams, and Chrome; experience with Condeco visitor management.
• Ability to handle a high volume of queries across platforms.
• Customer service mindset aligned with a 5* hotel.

Responsibilities

• Warm welcomes: host, greet and assist visitors with a concierge-level approach.
• Set up and reset meeting rooms and event spaces per layouts.
• Manage visitor check-ins and check-outs for smooth access.
• Provide first line response to IT/AV queries arising in meeting rooms.
• Proactively manage queues to improve arrival/departure experiences.
• Coordinate with facilities and FOH teams to uphold standards.
• Oversee lobby environment and liaise with housekeeping and catering.
• Escort visitors to their destinations within the building.
• Maintain vigilance to keep colleagues and visitors safe.

Skills

Hospitality experience

Communication skills

Presentation

Microsoft Office

IT literacy

Customer service mindset

Tools

Outlook

Word

Teams

Chrome

Condeco

Job description

Lobby Ambassador (Corporate Receptionist) - Mitie for Lloyds Banking Group, Edinburgh

Hourly £15.00 40hrs per week

Availability required: Monday to Friday 8am to 5pm - 15 month FTC

Reporting to: Guest Services Area Manager

Role Overview

As a Lobby Ambassador (Corporate Receptionist), your mission is to craft a seamless 5-star experience for every visitor and colleague andsupport the proactivemanagement of the workspace. With a blend of exceptional service and meticulous attention to detail, you'll ensure every interaction leaves a lasting impression. You will enjoy being the host with the most, comfortable spending time on your feet hosting in the Lobby areas, and really making the space your own! You will understand and enjoy the art of service, and be a true professional.

Key Responsibilities

• Warm Welcomes: Host, greet and assist all visitors and colleagues with a professional, concierge-level approach.
• Meeting Rooms: Set up and reset meeting rooms and event spaces to specified layouts.
• Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
• Technical Support:Provide first line response to Audio Visual queries from colleagues arising from LBG IT/AV equipment installed in meeting rooms
• Queue Management: Proactively manage queues to streamline arrival and departure experiences.
• Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
• Lobby Excellence: Oversee the lobby environment, coordinating with housekeeping, catering, and other departments to uphold agreed standards.
• Escorting: Connecting our visitors with where they need to be in the building
• Security:Be vigilantat all times, to keep our colleagues and visitors safe

Main Duties

• Professional Conduct: Maintain a high level of professionalism, adhering to company policies and procedures.
• Effective Communication: Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up.
• Routine Checks: Perform floor walks and service audits, logging any necessary work orders.
• Visitor Engagement: Build rapport with frequent visitors, keeping the team informed about their preferences.
• Local Expertise: Provide comprehensive information about local attractions, services, and events.
• VIP Services: Ensure VIP guests receive exceptional service and satisfaction.
• Query Management: Triage and respond to colleague queries via various platforms, referring them as needed.
• Visible Support: Act as a tangible and accessible point of service for all inquiries.
• Team Collaboration: Work closely with client's workplace experience teams tosupport their initiatives, activities and events.

Qualifications

• Experience: Minimum 2 years' in high-end hotels, prestigious corporate workplaces, or premium hospitality.
• Communication Skills: Exceptional verbal, written, and interpersonal skills.
• Presentation: Immaculate grooming and personal presentation.
• Technical Proficiency: Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco.
• IT: Ability to handle a high volume of queries over different platforms
• Customer Service: "How can I help" mindset - aligned with that of a 5* hotel

Core Skills

Attention to detail, critical thinking,decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization.

Benefits

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
• When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
• Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
• Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
• We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

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