Corporate Administrator - 9 Month Ftc

Simplyhealth; East Oakley; On-site; GBP 26,000 - 32,000; Full time

Job summary

Simplyhealth is seeking a Corporate Administrator on a 9-month fixed-term contract in the UK. You will support claims processing and customer service across telephone, email and web chat channels, taking ownership of queries from initial contact to resolution.

You will work across multiple systems within the One Service Centre, helping with mail, administrative tasks and policy maintenance while contributing to team goals and customer outcomes.

Responsibilities

• Processing claims accurately and in line with policies, procedures and service standards.
• Managing customer enquiries through telephone, email and web chat channels.
• Taking ownership of customer queries and following them through to resolution.
• Managing departmental mailboxes and administrative activities.
• Maintaining customer policies and client schemes in line with service level agreements.
• Working across multiple systems and supporting different areas of the One Service Centre through cross-training.
• Identifying and escalating risks that could impact customer experience or business performance.
• Supporting colleagues through knowledge sharing and training once fully established in the role.
• Building strong relationships with customers, healthcare professionals and colleagues across the wider business.

Job description

At Simplyhealth, we're on a mission to improve access to healthcare for all in the UK. As a Corporate Administrator (9 month FTC), you'll play an important role in helping us deliver an outstanding experience for our customers while supporting the smooth and efficient running of our service operation.

Working across a range of customer channels including telephone, email and web chat, you'll provide professional support to customers while processing claims and administrative requests accurately and efficiently. You'll take ownership of customer queries from initial contact through to resolution, ensuring customers receive a positive experience every time they interact with us.

This is a varied role where you'll develop a broad understanding of our products, services and processes, supporting multiple functions across our Service Centre while contributing to team goals and customer outcomes.

Key responsibilities include:

• -Processing claims accurately and in line with policies, procedures and service standards.
• -Managing customer enquiries through telephone, email and web chat channels.
• -Taking ownership of customer queries and following them through to resolution.
• -Managing departmental mailboxes and administrative activities.
• -Maintaining customer policies and client schemes in line with service level agreements.
• -Working across multiple systems and supporting different areas of the One Service Centre through cross-training.
• -Identifying and escalating risks that could impact customer experience or business performance.
• -Supporting colleagues through knowledge sharing and training once fully established in the role.
• -Building strong relationships with customers, healthcare professionals and colleagues across the wider business.