Core Services Manager

Citizens Advice Ltd; Coventry; On-site; GBP 50,000 - 62,000; Full time

Job summary

Citizens Advice Ltd is hiring a Core Project Manager to lead planning, delivery and development of the Core service. You will ensure contractual targets, outcomes and quality standards are met while responding to client needs and organisational priorities.

Working closely with Operations Manager, Team Leaders and other coordinators, you will manage budgets and resources and maintain effective partnerships to keep services accessible, well-coordinated and delivered safely.

Responsibilities

• Lead the planning, delivery and development of the Core service.
• Ensure services meet contractual targets, outcomes and quality standards.
• Lead and support teams, manage budgets and resources, and maintain partnerships.

Job description

Apply before 11.59pm on 19 October 2026.

The Core Project Manager will lead the planning, delivery and development of the Core service. They will ensure both services meet agreed contractual targets, outcomes and quality standards while responding to client needs and organisational priorities. The manager will lead and support the teams, manage budgets and resources, and maintain effective partnerships. Working closely with the Operations Manager, Team Leaders, Core Coordinator, Volunteer Coordinator and Quality Manager, they will ensure services are accessible, well-coordinated and delivered safely.

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