CORE Platform Support Specialist (SaaS, APIs & SSO)

OneTrust; Greater London; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible PTO

Equity RSUs

Parental leave

Job summary

OneTrust in London is seeking a Support Analyst to join the CORE Platform Support team. You will own complex technical support cases, collaborate with Product and Engineering, and mentor colleagues to strengthen the team’s capabilities.

You will troubleshoot issues across SSO, SAML, SMTP, APIs, and integrations, analyze logs and configuration details, and communicate clearly with customers while ensuring timely resolutions and strong case ownership.

Qualifications

• Experience handling complex technical issues in a customer-facing SaaS role.
• Ability to troubleshoot issues from symptoms to diagnosis.
• Experience with ticketing and engineering collaboration tools (Salesforce, Jira).

Responsibilities

• Own and resolve CORE support cases escalated from Support Analysts.
• Troubleshoot SSO, SAML, SMTP, APIs, and integrations.
• Reproduce issues in test environments and gather evidence for resolution.
• Escalate to Product/Engineering with clear Jira tickets.
• Mentor other analysts and contribute to onboarding.

Skills

Technical support

Troubleshooting

Customer communication

Integrations support

Salesforce

Jira

Postman

Tools

Salesforce

Jira

Postman

REST APIs

SAML

Job description

OneTrust in London is seeking a Support Analyst to join the CORE Platform Support team. You will own complex technical support cases, collaborate with Product and Engineering, and mentor colleagues to strengthen the team’s capabilities.

You will troubleshoot issues across SSO, SAML, SMTP, APIs, and integrations, analyze logs and configuration details, and communicate clearly with customers while ensuring timely resolutions and strong case ownership.