SaaS Platform Support Analyst: Proactive Troubleshooter

Pearson Whiffin Recruitment Ltd; England; On-site; GBP 32,000 - 46,000; Full time

Job summary

Pearson Whiffin Recruitment Ltd is seeking an IT Platform Support Analyst to join our technology team. You will be the main contact for platform-related support, investigate incidents, monitor health, and collaborate with cross-functional teams to ensure reliable, high-quality service.

A proactive, analytical approach and excellent communication are essential to succeed. Ideal candidates will have 2+ years in technical or platform support, SaaS experience, and strong problem-solving skills to

Qualifications

• 2+ years in technical or platform support.
• Experience in SaaS environment.
• Strong troubleshooting and communication skills.

Responsibilities

• Act as primary contact for platform support queries.
• Investigate and resolve incidents across applications and platforms.
• Monitor platform performance and log/track incidents.
• Escalate complex issues while maintaining ownership.
• Collaborate with development, infrastructure, data and product teams.

Skills

Technical support

Application support

Platform support

SaaS experience

Troubleshooting

Monitoring tools

Service desk

Data analysis

Communication skills

Tools

Monitoring tools

Diagnostic tools

Ticketing system

Job description

Pearson Whiffin Recruitment Ltd is seeking an IT Platform Support Analyst to join our technology team. You will be the main contact for platform-related support, investigate incidents, monitor health, and collaborate with cross-functional teams to ensure reliable, high-quality service.

A proactive, analytical approach and excellent communication are essential to succeed. Ideal candidates will have 2+ years in technical or platform support, SaaS experience, and strong problem-solving skills to