Senior Platform Support Engineer — Hybrid & Global Impact

SoftwareOne; England; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working options

Generous time-off policies

Employee stock purchase plan

Job summary

SoftwareOne is seeking a Senior Platform Support Engineer to ensure the stability and performance of our web-based platforms. The role involves managing technical issues, collaborating with engineering teams, and mentoring less experienced team members.

This hybrid position supports your professional growth and offers a collaborative culture valuing diverse perspectives. The ideal candidate will have experience in platform support, knowledge of APIs, and familiarity with tools like JIRA and ServiceNow.

Qualifications

• Solid experience in platform support for web-based applications and SaaS environments.
• Strong understanding of APIs, ticketing systems, and support workflows.
• Confidence in analysing complex problems.

Responsibilities

• Manage, triage, and resolve deep-level technical issues across our platforms.
• Collaborate with engineering teams to accelerate solutions.
• Support leadership with reporting and escalation management.

Skills

Platform support for web-based applications

Understanding of APIs

Experience with ticketing systems (e.g. ServiceNow)

Familiarity with ITIL and/or KCS frameworks

Scripting (e.g. Python)

Strong critical thinking

Tools

JIRA

Confluence

Postman

Job description

SoftwareOne is seeking a Senior Platform Support Engineer to ensure the stability and performance of our web-based platforms. The role involves managing technical issues, collaborating with engineering teams, and mentoring less experienced team members.

This hybrid position supports your professional growth and offers a collaborative culture valuing diverse perspectives. The ideal candidate will have experience in platform support, knowledge of APIs, and familiarity with tools like JIRA and ServiceNow.