CoPilot Product Owner

Northern Trust Corp; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Northern Trust Corp. is seeking a CoPilot Product Owner to drive Personal AI enablement and product strategy for the Enterprise AI Program. You will manage end-to-end product lifecycle for Personal Productivity AI tooling, ensuring governance, adoption, and scalable delivery across regions.

The role requires strong collaboration with Technology Platform Managers and cross-functional partners to translate strategy into execution and optimize business outcomes using data-driven insights.

Qualifications

• Experience translating business productivity needs into AI-enabled capabilities.
• Familiarity with enterprise AI governance, risk, and compliance frameworks.
• Strong ability to define success metrics and track adoption using telemetry.
• Proven product lifecycle management from roadmap to post-launch optimization.

Responsibilities

• Drive discovery using personas, competitive analysis, and opportunity identification.
• Support product planning including forecasting, requirements, and success metrics.
• Maintain enterprise-wide focus to optimize efficiency and productivity.
• Perform risk assessments aligned to governance frameworks and controls.
• Track KPIs and conduct post-launch audits to drive improvement.

Skills

Product ownership

AI governance

Stakeholder mgmt

Telemetry analytics

Regulatory compliance

M365 Copilot

Tools

Copilot Studio

Job description

CoPilot Product OwnerThe CoPilot Product Owner is responsible for delivering Personal AI enablement and product strategy in support of the Enterprise AI Program goals and objectives. This role drives end-to-end product lifecycle management for Personal Productivity AI tooling (e.g., Copilot, enterprise AI assistants), ensuring alignment to enterprise priorities, effective adoption and use with appropriate governance. The role operates at the intersection of business, technology, and risk, partnering closely with Technology Platform Managers to define capabilities, deliver product innovations, and sustain adoption at scale. The position is accountable for translating strategy into execution, managing product performance, and continuously optimizing outcomes through data-driven insights.**Key Responsibilities:*** Drive discovery and innovation through personas, competitive analysis, and identification of new opportunities* Support product planning including forecasting, requirements definition, and success metrics* Maintain an enterprise-wide perspective to optimize efficiency, effectiveness, and productivity* Perform risk analysis and maintain risk assessments aligned to governance frameworks and controls* Track product KPIs (adoption, satisfaction, performance) and conduct post-launch audits to drive continuous improvement* Monitor financial performance (capital, expenses, rate cards) and ensure alignment across regions* Maintain product inventory, documentation, and governance artifacts with audit-ready accuracy* Provide RFP support and expert consulting across business and technology stakeholders* Operate cross-functionally with business, technology, risk, and compliance partners* Ensure adherence to enterprise governance, regulatory standards, and AI control frameworks* Develop and deliver quarterly OKRs aligned to enterprise strategy, with transparent performance reporting* Support executive decision-making through structured insights and performance analytics* Balance strategic direction with operational execution to deliver measurable business outcomes**Knowledge & Experience Required*** Comfortable operating a business enablement product for a technical product environment. on* Understanding of Microsoft Copilot ecosystem (M365 Copilot, Copilot Studio, agents) including enterprise deployment, usage patterns, and productivity use cases* Knowledge of AI-powered personal productivity workflows (workflow automation, knowledge grounding, prompts, agent orchestration, collaboration enablement)* Familiarity with enterprise AI governance, risk, and compliance frameworks (e.g., data protection, access controls, model risk, audit requirements) as applied to Copilot and enterprise AI tools* Experience with product lifecycle management, including roadmap development, launch execution, and post-launch optimization* Strong understanding of usage telemetry, adoption metrics, and value realization frameworks (e.g., productivity KPIs, ROI modeling, OKRs tied to Copilot adoption)* Ability to translate business productivity needs into AI-enabled capabilities while balancing user experience, risk, and scalability* Experience working in regulated environments with audit, risk, and compliance alignment for AI-driven solutions* Excellent communication and problem-solving skills **Work Authorization** Applicants must have the right to work in the United Kingdom at the time of application and for the duration of employment. Please note that Northern Trust is unable to provide visa sponsorship for this role. This includes Skilled Worker visas, Global Business Mobility routes, Graduate visas, Youth Mobility Scheme, High Potential Individual visas, Scale-up Worker visas, Temporary Worker visas, and other employer-sponsored visa categories.