Volunteer Coordinator

AWD online; Eastbourne; Hybrid; GBP 14,000 - 15,000; Part time

Job summary

AWD online is seeking a Volunteer Coordinator to develop and coordinate a volunteer unit across East Sussex, with hybrid working and a requirement to attend one of the organisation’s properties weekly in Eastbourne, Seaford, Crowborough or Bexhill. The role supports individuals and families with complex needs and survivors of domestic abuse.

You will supervise volunteers, promote services, build relationships with partners, and ensure safe, professional practice while meeting outreach and

Qualifications

• Experience of working within, or a good understanding of, the voluntary sector
• Experience coordinating volunteers, staff, projects or planned activities
• Experience of delivering training, inductions or group sessions
• An understanding of domestic abuse, including experience or knowledge of working with survivors and/or perpetrators
• Experience of working within a multi-agency environment
• An understanding of the Criminal Justice System
• Practical knowledge and experience of volunteering
• Strong skills in assessing and managing risk
• Excellent communication, interpersonal and relationship-building skills
• The ability to influence, motivate and engage others
• Strong organisational skills and the ability to manage competing priorities and deadlines
• Confidence using Microsoft Office, databases and systems for case tracking and management information
• The ability to research, analyse and interpret information and use it to inform decisions
• Initiative, motivation and a positive, solution-focused approach
• The ability to work collaboratively while also being confident working independently
• A willingness to travel for internal and external meetings and events

Responsibilities

• Coordinate and support a team of volunteers, providing regular supervision and guidance
• Promote services to professionals, assess appropriate referrals and allocate volunteer support
• Develop and maintain positive relationships with colleagues and external stakeholders
• Identify and manage risks, ensuring volunteers understand boundaries when working with people with complex needs
• Support volunteers to work safely, confidently and professionally with appropriate boundaries
• Organise regular volunteer meetings, networking opportunities, and community events
• Coordinate events from planning to on-site support for volunteers
• Assist with volunteer recruitment, interviews, inductions and training
• Help volunteers and participants share experiences through feedback and stories of impact
• Ensure records and documentation are accurate and up-to-date
• Represent the organisation at external meetings and events
• Contribute to safeguarding, Prevent and safe, inclusive services
• Handle personal information in line with data protection requirements
• Take responsibility for own learning and development
• Facilitate mentoring relationships by supporting communication and progress

Skills

Volunteer coordination

Training delivery

Risk assessment

Communication

Microsoft Office

Documentation

Tools

Case tracking systems

Microsoft Office

Job description

Volunteer Coordinator

Are you passionate about people, community and making a positive difference? This is a rewarding opportunity for an organised and compassionate individual to help develop a volunteer programme that supports vulnerable individuals and families across East Sussex.

If you’ve also worked in the following roles, we’d also like to hear from you: Volunteer Officer, Volunteer Manager, Volunteer Recruitment Coordinator, Volunteer Programme Coordinator, Community Coordinator, Charity Coordinator, Project Coordinator, Programme Coordinator, Volunteer Support Officer, Community Engagement Coordinator

SALARY: £24,975 FTE (Actual Salary of £13,500 per annum for 20 hours per week) + Benefits

LOCATION: Hybrid working from East Sussex, with a requirement to work from one of the organisation’s properties once a week in Eastbourne, Seaford, Crowborough or Bexhill, with occasional travel outside of Sussex

JOB TYPE: Part-Time, Permanent

WORKING HOURS: 20 hours per week, working 3 days per week, ideally Monday to Wednesday

JOB OVERVIEW

This is a rewarding opportunity for a Volunteer Coordinator to play a key role in developing and coordinating a volunteer unit that supports people with a wide range of complex needs.

As a Volunteer Coordinator you will support, guide and encourage volunteers, helping them feel confident, valued and equipped to make a meaningful difference. Volunteers work alongside individuals and families, including survivors of domestic abuse, people engaging in behaviour change programmes and residents living within approved premises.

The Volunteer Coordinator will help strengthen rehabilitation outcomes, support positive behavioural change and ensure volunteers work safely, professionally and within appropriate boundaries.

DUTIES

Your duties as the Volunteer Coordinator include:

• Volunteer Support: Coordinate and support a team of volunteers, providing regular supervision, guidance, training and encouragement

• Referral Coordination: Promote services to professionals, assess appropriate referrals and allocate volunteer support effectively

• Stakeholder Relationships: Develop and maintain positive relationships with colleagues, professionals, community organisations and internal and external stakeholders

• Risk Management: Identify and manage risks, ensuring volunteers understand the challenges and boundaries involved in working with people with complex needs

• Safe Practice: Support volunteers to work safely, confidently and professionally, maintaining appropriate boundaries at all times

• Meetings and Events: Organise regular volunteer meetings, networking opportunities, community events and outreach activities

• Event Coordination: Coordinate events from planning and logistics through to supporting volunteers on the da

• Recruitment and Induction: Assist with volunteer recruitment, interviews, induction and training

• Impact Stories: Help volunteers and participants share their experiences, successes and achievements through feedback, case studies and stories of impact

• Records and Documentation: Ensure records, documentation and case information are accurate, current and completed appropriately

• External Representation: Represent the organisation at external meetings and events

• Safeguarding Practice: Contribute to safeguarding, Prevent and the promotion of safe, inclusive and person-centred services

• Data Protection: Handle personal information responsibly and in line with data protection requirements

• Professional Development: Take responsibility for your own learning and development

• Mentoring Support: Support mentor and mentee relationships by facilitating communication, monitoring progress, providing guidance and ensuring both parties have the support they need

CANDIDATE REQUIREMENTS

• Experience of working within, or a good understanding of, the voluntary sector

• Experience coordinating volunteers, staff, projects or planned activities

• Experience of delivering training, inductions or group sessions

• An understanding of domestic abuse, including experience or knowledge of working with survivors and/or perpetrators

• Experience of working within a multi-agency environment

• An understanding of the Criminal Justice Syste

• Practical knowledge and experience of volunteering

• Strong skills in assessing and managing risk

• Excellent communication, interpersonal and relationship-building skills

• The ability to influence, motivate and engage others

• Strong organisational skills and the ability to manage competing priorities and deadlines

• Confidence using Microsoft Office, databases and systems for case tracking and management information

• The ability to research, analyse and interpret information and use it to inform decisions

• Initiative, motivation and a positive, solution-focused approach

• The ability to work collaboratively while also being confident working independently

• A willingness to travel for internal and external meetings and events

JOB REF: AWDO-P15115