Volunteer Coordinator

Voluntary Service Aberdeen

Aberdeen City

On-site

GBP 29,000 - 30,000

Full time

3 days ago

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Job summary

Voluntary Service Aberdeen is seeking a proactive Volunteer Coordinator to join our Castle Street Team in Aberdeen. You will manage recruitment, onboarding, and ongoing support for volunteers, ensuring safeguarding and governance standards are met.

You will develop volunteering opportunities, coordinate training, track activity and KPIs, and build strong working relationships with volunteers and managers to improve the volunteer experience across our health and social care services.

Qualifications

Experience of working in a Recruitment / Coordination role.
Essential: good interpersonal and communication skills.
Excellent organisation, administration and IT/database abilities.
Ability to prioritise workload and remain self-motivated.
Supervisory or team-support skills are advantageous.

Responsibilities

Recruitment and onboarding of volunteers with checks and references.
Develop volunteer programmes to increase community involvement.
Establish and maintain safeguarding, data protection and safety compliance.
Maintain accurate volunteer records and monitor activity metrics.
Coordinate induction, training and ongoing learning for volunteers.
Support volunteer engagement and recognition activities.
Coordinate corporate volunteering and partner relationships.
Produce KPI and assurance reports on volunteering activity.

Skills

Interpersonal skills

Organisational skills

Administrative skills

Communication skills

Prioritisation

Problem solving

IT/database skills

Self motivation

Supervisory skills

Education

Good standard of Education

Job description

As a leading social care charity, with over 150 years of experience, we have always been at the forefront of providing vital care and support to vulnerable children and adults living across Aberdeen, and beyond.

We support people through some of the most challenging times they have ever experienced; we help them to take control of their lives for a brighter and better future.

Every day we change lives by supporting a person's physical, emotional, mental and social wellbeing through a wide range of health and social care services such as residential services and community outreach programmes.

We support vulnerable children and adults who are living with: a mental health diagnosis, complex additional learning and support needs, addiction (drugs and alcohol), loneliness and isolation and living in extreme poverty.

Despite the tremendous challenges that a child, or an adult, can face it is amazing to see that by providing the right support, care, experiences, and opportunities how much a life can change.

Our extraordinary work has always depended on the generosity of our amazing supporters. Every day, the work we do provides you with an opportunity to make a difference and help shape a life for a better future.

VSA - providing the best of care so that people can live the best of lives.

VSA have an exciting opportunity available to join our Castle Street Team as a Volunteer Coordinator based in Aberdeen.

Hours: 35 hours per week

Salary: 28,569.47 (dependant on experience)

Location: Aberdeen

Purpose of the Role:

To support the recruitment, coordination and administration of volunteering across VSA, helping to achieve the charity's strategic aim of increasing community involvement through volunteering. The postholder will ensure that volunteering is safe, well governed, effectively supported and aligned with VSA's policies and service needs.

Main Duties and Responsibilites:

1. Volunteer Recruitment and Onboarding

Work with managers across VSA to identify, develop, advertise and promote suitable volunteering opportunities.

Coordinate the recruitment, selection and onboarding of volunteers, ensuring that references, PVG requirements, disclosures and other safe recruitment checks are completed before deployment.

2. Volunteer Programme Development

Promote volunteering internally and externally, including corporate volunteering, to support VSA's strategic objective of increasing community involvement.

Support the development of volunteering opportunities that add value to VSA's services and communities.

3. Volunteer Governance and Compliance

Develop, implement and maintain volunteer procedures, practices and systems that support safe, effective and consistent volunteer management.

Ensure volunteering activity complies with safeguarding, confidentiality, data protection, health and safety, and relevant VSA policy requirements.

Support managers to define appropriate volunteer roles and ensure volunteers complement, rather than replace, paid staff.

4. Volunteer Records and Data Management

Maintain accurate and secure volunteer records, including registration details, PVG membership, references, training, volunteer agreements and other required documentation.

Monitor volunteer activity, turnover, diversity and engagement information to support reporting and continuous improvement.

5. Volunteer Training and Development

Coordinate volunteer induction, mandatory training and suitable ongoing learning opportunities in partnership with the VSA training team.

Ensure volunteers have completed required training before deployment and have the knowledge and support needed to contribute safely and effectively.

6. Volunteer Support and Engagement

Build positive working relationships with volunteers and managers, providing guidance and practical support where required.

Monitor volunteer satisfaction, retention and engagement, and identify opportunities to improve the volunteer experience.

Coordinate appropriate volunteer recognition and appreciation activity.

7. Corporate Volunteering

Coordinate corporate volunteering activity and ensure suitable supervision, risk assessments, induction, and health and safety briefings are in place.

Act as a key point of contact for corporate volunteer partners and participating organisations.

8. Monitoring, Reporting and Assurance

Produce regular KPI, performance and assurance reports on volunteering activity, outcomes and risks for the Head of Compliance, senior management and relevant committees.