Conveyancing Business Development Assistant

HCB Solicitors Limited; Metropolitan Borough of Solihull; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Pension

Holiday entitlement 26 days

Hybrid working

Cycle to work

Online training courses

Medicash & EAP

Monthly events

Job summary

HCB Solicitors Limited in the United Kingdom seeks an Administrative, Business Development & Customer Service Support to assist the BD & CS Manager and conveyancing teams. You will handle enquiries, maintain relationships with introducers, assist campaigns and keep CRM records updated.

Key duties include preparing reports and communications, coordinating events, and ensuring timely follow-up of referrals. The role offers hybrid working after probation, 26 days holiday, and access to benefits

Qualifications

• Excellent written and verbal communication skills.
• Strong organisational and administrative abilities.
• Attention to detail and accuracy.
• Confident telephone manner and professional approach.
• Good customer service and client-focused attitude.
• Ability to prioritise workload and manage multiple tasks.
• Good IT skills including Microsoft Office and CRM/case management systems.
• Ability to work independently and as part of a team.
• Proactive with ownership of responsibilities.

Responsibilities

• Provide day-to-day administrative support to the Business Development & Customer Service Manager.
• Assist with maintaining and developing relationships with introducers, agents, brokers, developers and other professional contacts.
• Support business development campaigns, events, meetings and networking activities.
• Maintain accurate records of business development contacts, referrals and opportunities.
• Assist with preparing reports, presentations, correspondence and business development materials.
• Monitor and follow up business development enquiries and referrals.
• Help track referral sources and identify opportunities for further engagement.
• Assist with maintaining CRM systems and ensuring contact and referral information is kept accurate and up to date.
• Support the preparation and distribution of newsletters, updates and other client/referrer communications.
• Liaise with internal teams to ensure new referrals and enquiries are passed to the appropriate person promptly.
• Timely and effective support provided to the Business Development & Customer Service Manager.
• Quality and responsiveness of client and referrer communications.
• Effective follow-up of enquiries, referrals and agreed actions.
• Contribution to customer satisfaction and service improvements.
• Support provided to business development activity and relationship management.
• Consistent delivery of high-quality administrative support.

Skills

Written communication

Verbal communication

Organisational skills

Attention to detail

Telephone manner

Customer service

Prioritisation

MS Office

CRM systems

Team player

Tools

MS Office

CRM systems

Job description

HCB Solicitors Limited in the United Kingdom seeks an Administrative, Business Development & Customer Service Support to assist the BD & CS Manager and conveyancing teams. You will handle enquiries, maintain relationships with introducers, assist campaigns and keep CRM records updated.

Key duties include preparing reports and communications, coordinating events, and ensuring timely follow-up of referrals. The role offers hybrid working after probation, 26 days holiday, and access to benefits