Conveyancer / Case Handler

PLS Solicitors; Liverpool; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Onboarding programme (6 months)

Uncapped quarterly bonus (£7k+ typical

Study support

Development opportunities

22 days holiday + bank holidays

Employee benefits package

Staff discounts

Free conveyancing & mortgage advice

Job summary

PLS Solicitors is seeking a Conveyancer / Case Handler for Residential & New Build teams. The role is based in Altrincham or Liverpool with an initial office-based period, then hybrid work (2 days in office, 3 days WFH).

You will manage a varied conveyancing caseload from instruction to completion and benefit from a supportive onboarding and uncapped bonus potential. The role requires prior conveyancing exposure, strong communication, and attention to detail.

Qualifications

• Experience supporting conveyancing transactions.
• Hands-on Source of Funds checks.
• Knowledge of searches and sale enquiries.
• Excellent telephone manner and client communication.

Responsibilities

• Manage a caseload of Residential or New Build transactions from start to finish.
• Liaise with clients, developers, solicitors and stakeholders for smooth communication.
• Prepare and review legal documents and correspondence.
• Maintain accurate records on our CMS.
• Provide exceptional customer service and resolve client queries promptly.
• Work towards exchange and revenue targets with a focus on client satisfaction.

Skills

Conveyancing experience

Client communication

Relationship-building

Organisational skills

Case management systems

Tools

Proclaim CMS

Job description

Conveyancer / Case Handler - Residential & New Build Teams

Location: Altrincham, WA14 5UW, or Liverpool, L3 2PP (office-based for first 3 months, then hybrid: 2 days office, 3 days WFH)

Hours: Full-time, Mon-Fri, 9:00-17:00

Salary: up to £30k base + competitive uncapped bonus (£7k+ once established)

Join our supportive, sociable and ambitious conveyancing teams as a Case Handler. We have opportunities available within both our Residential and New Build departments. You'll manage your own varied caseload of conveyancing transactions from instruction to completion - with tailored support, bonus schemes that reward your results, and the work-life balance of hybrid working.

What You'll Do:

• Manage a caseload of Residential or New Build transactions from start to finish
• Liaise with clients, developers, solicitors, and other stakeholders to ensure seamless communication and (for New Build Case Handlers) building strong relationships with developers through excellent service.
• Prepare and review legal documents and correspondence.
• Maintain accurate and up-to-date records of all transactions on our CMS.
• Provide exceptional customer service, promptly addressing client queries/concerns.
• Work to exchange and revenue targets with a focus on five-star client feedback

What We're Looking For:

• Experience supporting conveyancing transactions - we are open to applications from experienced Case Handlers, Conveyancing Assistants looking to step up, those from Estate Agent/Mortgage backgrounds with a good understanding of the conveyancing process.
• Hands-on experience with:
• Source of Funds checks (reviewing bank statements, conducting checks directly)
• Searches and sale enquiries (confident in writing up reports, not just ordering)
• Strong communication and relationship-building skills
• Excellent telephone manner - confident in explaining the conveyancing process to clients and building and managing relationships with developers
• Organised, detail-oriented, and solutions-focused
• Familiar with case management systems (Proclaim a plus)
• Passionate about delivering great service and achieving results

What You'll Get in Return:

• A supportive, structured 6-month onboarding programme that combines classroom/MS Teams training with a gradual build-up of real-life casework - giving you the tools, confidence, and hands-on support to thrive from day one.
• Competitive quarterly bonus: our case handlers typically earn an average of £7-10k p/a once established, bonus is uncapped and based on your personal performance
• Study support options (employer-funded after 12 months) and ongoing training
• Long-term development opportunities and progression pathways into senior roles
• 22 days holiday (rising by 1 day for each year of service up to 25) + Bank Holidays, with buy/carry over options
• Employee benefits: death in service, EAP, counselling, and salary sacrifice (tech, nursery fees, gym, cycle, car)
• Extras: free conveyancing, mortgage advice, staff discounts

Why PLS?

We're a fast-growing, modern law firm where people come first. We value individuality, invest in development, and foster a genuinely supportive culture. Join a team where you can grow, be yourself, and make your mark.

Please note: We do not accept unsolicited CVs from agencies. We are not bound by any terms and conditions in relation to unsolicited profiles submitted without prior agreement