Controls Assessor

Nationwide; Northampton; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Nationwide is seeking a Controls Assessor to join the Quality Checking team, delivering robust quality assurance across operations and offshore partners. You will assess work, provide constructive feedback and help raise standards throughout Retail Support.

The role combines quality assurance with data analysis, training support and process improvements. We welcome flexible/hybrid arrangements and this is a 12-month secondment, with attendance typically 2 days per week at Swindon or Northampton

Qualifications

• Experience in quality assurance and controls.
• Ability to analyse data and identify improvements.
• Experience providing constructive feedback to partners.
• Stakeholder engagement and collaboration skills.

Responsibilities

• Undertake quality checks on work by operations and offshore partners.
• Ensure compliance with policies, procedures and controls.
• Provide constructive feedback and drive improvements across teams.
• Support training, process improvement and stakeholder engagement.

Skills

Quality checks

Data analysis

Feedback delivery

Stakeholder engagement

Job description

An exciting opportunity has arisen to join our Quality Checking team as a Controls Assessor. This is a varied and rewarding role where you'll play a vital part in ensuring the Society delivers the right outcomes for our customers while protecting the business through robust quality checking and control processes.

Working within a supportive and collaborative team, you'll undertake quality checks and assess the work completed by our operational and offshore partners, ensuring policies, procedures and controls are followed effectively. You'll provide constructive feedback, identify opportunities for improvement, and help drive high standards across our support operations.

The Quality Checking team sits within Retail Support and provides first-line quality assurance across our operational teams.

Our teams support some of our most vulnerable customers and help protect the Society by minimising business losses. We work with customers through a variety of circumstances.

This role offers excellent variety, combining quality assurance activities with data analysis, training support, process improvement and stakeholder engagement.

We are happy to consider flexible working approaches to help you perform at your best.
This is a 12-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or Northamptonoffice. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.