Audit Manager - Technology, Operational Resilience & Applications

Virgin Money UK; Swindon; Hybrid; GBP 80,000 - 110,000; Full time

Benefits offered by this job

25 days holiday pro rata

Private medical insurance

Pension

Annual bonus

Training and development

Salary sacrifice scheme

Life assurance

Wellhub

Volunteer days

Job summary

Nationwide is seeking an experienced Audit Manager to lead assurance across Technology, Operational Resilience and applications. You will deliver timely audits, identify control weaknesses, and drive practical actions to strengthen governance and customer outcomes.

Hybrid working is offered; two days per week in the Swindon, London or Glasgow offices with flexibility for part-time arrangements. You will influence senior stakeholders and help shape the assurance approach across critical services.

Qualifications

• Demonstrable audit or control assurance experience in technology or operational resilience.
• Experience leading assurance engagements from planning to final reporting.
• Excellent written and verbal communication and ability to produce clear audit documents.
• Proven stakeholder management and ability to influence senior leaders.
• Strong analytical, organisational and planning skills.
• Experience coaching or developing others.

Responsibilities

• Lead planning, scoping and delivery of risk-based audits across Technology and Operational Resilience.
• Identify emerging risks and control themes to strengthen resilience and security of critical services.
• Build trusted stakeholder relationships and coach colleagues.
• Contribute to audit planning, portfolio risk assessments and committees.

Skills

Audit experience

Technology risk

Stakeholder management

Communication

Leadership

Analytical

Coaching

Job description

We are looking for an experienced Audit Manager to join Internal Audit and lead assurance activity across Technology, Operational Resilience and applications.

You will deliver timely, high-quality and impactful audits that assess how effectively Nationwide manages technology and operational resilience risks. You will use your audit and subject matter expertise to identify key control weaknesses, their root causes and practical actions that strengthen governance, risk management and customer outcomes.

This is an opportunity to influence senior stakeholders, develop colleagues and help shape a forward-looking assurance approach in areas that are critical to the continued security and availability of services for our members.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35 hours.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London or Glasgow office. If you're based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

What you'll be doing

As an Audit Manager, you'll lead the planning, scoping and delivery of risk-based audits across Technology and Operational Resilience, working closely with other audit teams on integrated audits covering application controls. You'll ensure audits are delivered to the highest quality standards, on time, within budget and in line with Internal Audit methodology.

You'll assess the effectiveness of governance, risk management and controls across technology operations, operational resilience, and continuity and recovery arrangements. Using your specialist knowledge and data-led insights, you'll identify emerging risks, control themes and opportunities to strengthen the resilience and security of critical services, producing clear, evidence-based audit findings and reports that drive meaningful action.

Working collaboratively across the business, you'll build trusted stakeholder relationships, provide constructive challenge and influence practical, sustainable outcomes. You'll use sound judgement to navigate delivery challenges, competing priorities and differing viewpoints, while supporting the development of colleagues through coaching and feedback that fosters a high-performing, inclusive team culture.

Alongside audit delivery, you'll contribute to audit planning, portfolio risk assessments, business-led projects and committees, and support the continual improvement of Internal Audit practices.

About you

You are an experienced auditor, technology risk or assurance professional with the confidence to lead complex reviews and communicate clearly with senior stakeholders. You combine strong audit judgement with relevant technical knowledge and can rapidly understand complex environments, identify the most significant risks and translate detailed findings into meaningful business insight.

As a minimum, you'll need to have

• Demonstrable audit or control assurance experience in technology or operational resilience, ideally within financial services or another regulated environment. You will have a strong understanding of at least one of the following: technology infrastructure, technology service availability, incident and crisis management, technology change management, operational resilience, business continuity, IT disaster recovery and application controls.
• Experience leading assurance engagements from planning and scoping through fieldwork, issue agreement and final reporting.
• Excellent written and verbal communication skills, including experience producing clear, comprehensive and concise audit documentation and reports.
• Proven stakeholder management, influencing, negotiation and facilitation skills, with the confidence to challenge constructively and agree actions with senior leaders.
• Strong analytical, problem-solving, organisational and planning skills, with the ability to balance conflicting priorities and deploy resources effectively.
• Experience coaching, managing or developing others and providing clear, timely feedback.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers&'s shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance‑related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub - access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking - but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard‑setter, we work for the good of customers, communities, and broader society.

We are purpose‑driven. Uncompromisingly customer. Unstoppably Nationwide.

Disability Confident

We're not just guided by data, we're driven by the real experiences of our people. We're a Disability Confident Level 3 Leader, the highest level.

That's why we're constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we're here to support you.

If you need any additional support throughout your application journey, email our team at Recruitment Support.

Please note that should you be successful in securing this role, the job title on our internal systems will be Audit Manager.