Secretary To Executive

Nationwide; Swindon; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Private medical insurance

Pension plan

Annual bonus

Training and development

Salary sacrifice scheme

Life assurance

Wellhub

Volunteer days

Job summary

Nationwide is seeking a Secretary to Executive within our Risk Function. You will support senior leaders, manage demanding diaries, travel and papers, helping them focus on delivering outcomes for customers and members.

This role goes beyond admin; you will anticipate needs, coordinate priorities, build relationships with stakeholders, and act as a trusted partner across the organisation. We offer hybrid working wherever possible, with two days per week in Swindon or London, and a flexible

Qualifications

• Proven experience supporting senior leaders in fast-paced environments.
• Ability to manage multiple priorities against tight deadlines.
• Strong stakeholder management across seniority levels.
• Advanced Outlook and Word; working knowledge of Excel & PowerPoint.
• Discretion with confidential information.
• Independent decision making and adaptability.
• Excellent written and verbal communication.

Responsibilities

• Provide proactive support to senior executives, manage schedules, meetings and travel.
• Build relationships across Nationwide; act as a point of contact for executives.
• Collaborate with teams to maintain high standard of support.

Skills

Executive support

Diary management

Stakeholder management

MS Outlook

MS Word

Tools

Microsoft Outlook

Microsoft Word

Excel

PowerPoint

Job description

As a Secretary to Executive within our Risk Function, you'll be at the centre of a fast paced and influential part of Nationwide. Supporting senior leaders, you'll play a vital role in helping them operate effectively, build strong relationships and focus on delivering the right outcomes for our customers and members.

This is far more than diary management and administration. You'll act as a trusted partner, anticipating needs, coordinating competing priorities and ensuring executives are prepared, informed and able to make the most of their time. Working closely with colleagues across the business, you'll build strong relationships, navigate a wide range of stakeholders and become a key part of the team that keeps everything running smoothly behind the scenes.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 30 and 35 hours.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking - but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

Banking - but fairer, more rewarding, and for the good of society

Disability Confident

We’renot just guided bydata,we’redriven by the real experiences of our people.We’rea Disability Confident Level 3 Leader, the highest level.

That’swhywe’reconstantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs,we’rehere to support you. If you need anyadditionalsupport throughout your application journey, email our team at Recruitment Support .

What you’ll be doing

• You’ll provide proactive support to senior executives, helping them manage demanding schedules and balancing competing priorities in a way that enables them to focus on leading their teams and delivering results. From coordinating complex diaries, meetings and travel arrangements to preparing important papers and communications, you’ll ensure every detail is handled professionally and efficiently.
• You’ll work with a broad network of stakeholders across Nationwide, building trusted relationships and acting as a key point of contact for executives and their teams. No two days will look exactly the same. One day you might be coordinating a board meeting or supporting a large stakeholder event, the next you’ll be responding to changing priorities, resolving scheduling challenges or helping prepare materials for important discussions. Throughout it all, you’ll bring organisation, attention to detail and sound judgement, particularly when handling confidential and sensitive information.
• As part of a wider executive support community, you’ll collaborate closely with colleagues, sharing knowledge, providing cover when needed and helping to maintain a consistently high standard of support across the team.

About you

As a minimum you’ll have:

• Proven experience supporting senior leaders or managing complex administrative activities in a fast paced environment
• Experience managing multiple priorities, coordinating competing demands and consistently delivering high quality work to tight deadlines
• Strong stakeholder management skills, with experience building effective working relationships across a range of seniority levels
• Advanced proficiency in Microsoft Outlook and Microsoft Word, with working knowledge of Excel and PowerPoint
• Experience handling confidential, sensitive or commercially important information with discretion and sound judgement
• The ability to work independently, make informed decisions and adapt quickly when priorities change
• Strong organisational skills and attention to detail, with experience coordinating meetings, events, travel or executive activities
• Excellent written and verbal communication skills, with the confidence to represent senior stakeholders in a professional manner

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 4017
• Apply Before 09/20/2026, 10:55 PM
• Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB