Control Tower Logistics Supervisor

American President Lines; Ashby-de-la-Zouch; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

CEVA Logistics UK&I is seeking a Control Tower Logistics Supervisor in Ashby-de-la-Zouch to lead our Operations Coordinators and ensure on-time shipments and proactive follow-ups with suppliers.

Reporting to the Lead Logistics Operations Manager, you will manage daily control tower activities, monitor KPIs and SLAs, and drive process improvements to boost efficiency and customer satisfaction. A freight forwarding or global transport background is preferred.

Qualifications

• Knowledge of freight forwarding processes and 4PL/control tower concepts.
• Demonstrated supervisory or team-lead experience.
• Strong stakeholder management and communication skills.

Responsibilities

• Lead daily operations of the control tower team to ensure on-time shipments.
• Monitor KPIs, SLAs and quality metrics; report to Operations Manager.
• Drive process improvements and maintain up-to-date work instructions.
• Support customer meetings and internal reviews with actionable insights.

Skills

Freight forwarding

Supervisory experience

Stakeholder management

Analytical skills

Tools

MS Office

Job description

588835

Ashby-de-la-Zouch, GB

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

YOUR ROLE

Our 4PL Lead Logistics team based in Ashby de la Zouch have an amazing opportunity for an experienced and customer centric Control Tower Logistics Supervisor to join the team. This crucial role will support the Operations Manager will the day-to-day running of the Control Tower team and will encourage and promote customer centricity, stakeholder, and customer satisfaction.

This is a Monday to Friday, hybrid role 08:00 to 17:30.

WHAT ARE YOU GOING TO DO?

Reporting into Lead Logistics Operations Manager you will lead a team of Operations Coordinators in their daily operations within the control tower to ensure on time delivery and timely follow ups with suppliers and other stakeholders. You will ensure that the team are processing shipment movements accurately through the system, that engagement with internal and external stakeholders is at a high standard and that all performance objectives are achieved. You will act as a key point of contact and escalation point for operational issues providing remedial actions and improvements to processes ensuring operational excellence and customer satisfaction.

You will monitor KPIs, SLAs and Quality Metrics ensuring data accuracy and efficiency. You will keep work instructions and process flows up to date and implement continuous improvement initiatives across the operation to improve productivity. You will provide detailed reports for the Operations Manager and take accountability for supplier and carrier compliance performance. You will also participate in customer meetings and contribute to team meetings, monthly reviews, and quarterly business reviews.

WHAT ARE WE LOOKING FOR?

Our ideal candidate will have knowledge or proven freight forwarding experience, preferably within a 4PL, Control Tower or global transport logistics industry, understand cross-functional business processes and proven operational supervisory and leadership skills.

It goes without saying that you will be a natural communicator, able to build internal and external relationships and influence decisions. You will possess strong analytical skills, be a logical and creative thinker, a team player, and able to adapt quickly to changes in processes, systems, or business priorities.It would be desirable if you possess advanced knowledge of MS Office products however a basic-intermediate understanding is essential.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland. IND2