Control Room Supervisor

WMJobs; Oldbury; On-site; GBP 34,000 - 39,000; Full time

Job summary

A local council in Oldbury is looking for a confident, customer-focused individual to supervise Control Room operations for CCTV and Concierge services. The position involves monitoring staff performance, ensuring compliance with operational procedures, and collaborating with police and other agencies. The role features a rotational shift pattern and offers a salary range of approximately £34,000 to £39,000, with an additional shift allowance.

Qualifications

• Experience in supervising and monitoring Control Room staff and performance against targets.
• Ability to operate and monitor Control Room systems ensuring compliance with procedures.
• Strong partnership-working skills with Police and other enforcement agencies.

Responsibilities

• Supervise and monitor the performance of Control Room Operators against targets.
• Operate and monitor Control Room systems, ensuring compliance with procedures and legislation.
• Liaise with and exchange intelligence with police and other enforcement agencies.

Skills

Supervisory skills

Operational compliance

Liaison with law enforcement

Job description

Overview

Sandwell Metropolitan Borough Council is seeking a confident, customer-focused team player to support the Manager with the day-to-day operational management of Public Space CCTV and Concierge services delivered from Sandwell Councils CCTV Control Room.

Responsibilities

• Supervise and monitor the performance of Control Room Operators against targets to ensure the effective delivery of the CCTV and Concierge service.
• Operate and monitor current and future Control Room systems, ensuring full compliance with relevant operating procedures, legislation, and codes of practice.
• Liaise with and exchange intelligence with the Police, Environmental Protection Officers, Sandwell Council Officers, and other enforcement agencies; actively promoting effective partnership working to ensure targeted and appropriate system use.

Working pattern and salary

The role operates on a rotational pattern of four early and four late shifts between Monday and Friday, with working hours of 08:00:00 and 13:00:30. This pattern attracts a 10% shift allowance, resulting in a total salary range of approximately £34,000£39,000.

Requirements

• Experience in supervising and monitoring Control Room staff and performance against targets.
• Ability to operate and monitor Control Room systems and to ensure compliance with procedures, legislation, and codes of practice.
• Strong liaison and partnership-working skills with Police and other enforcement agencies.