Control Room Operator

Manchester Central; Manchester; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Manchester Central is seeking a dedicated Security Officer on a full‑time, permanent basis, reporting directly to the Control Room Manager. This role ensures venue safety and security by monitoring CCTV, access control, life safety and radio systems across the site.

The ideal candidate will have experience with CCTV, access control and alarm systems, strong situational awareness, and an understanding of health and safety and licensing compliance in public venues.

Qualifications

• Experience operating CCTV, access control and alarm systems.
• Strong situational awareness with ability to balance security and facilities priorities.
• Knowledge of health and safety and licensing compliance in public venues.
• Ability to stay calm and make sound decisions under pressure.

Responsibilities

• Monitor CCTV, access control, life safety and radio systems to ensure venue safety and security.
• Detect, assess and escalate suspicious activity, threats or breaches.
• Act as the communication hub during incidents and emergencies, liaising with venue teams and emergency services.
• Support implementation of emergency procedures, including evacuation and lockdown.
• Monitor building systems such as fire alarms, lifts, HVAC and utilities, coordinating with facilities and maintenance teams.
• Carry out regular and irregular external and internal foot patrols of the venue and venue footprint.
• Support front of house operations during none event days, with customer service and search and screening of all visitors.

Skills

CCTV operation

Situational awareness

Decision-making under pressure

Customer service

Tools

CCTV systems

Access control systems

Alarm systems

Job description

Reporting directly to the Control Room Manager, this role is working on a full time, permanent basis.

We recognise that skills, experience, and potential come in many forms, and we encourage you to apply if you see a strong alignment between your abilities and this opportunity - even if you don’t check every box. We are committed to building a diverse and inclusive team and value different perspectives and backgrounds.

Your duties and responsibilities will include but are not limited to:

• Monitoring CCTV, access control, life safety and radio systems to ensure venue safety and security.
• Detecting, assessing and escalating suspicious activity, threats or breaches.
• Acting as the communication hub during incidents and emergencies, liaising with venue teams and emergency services.
• Supporting the implementation of emergency procedures, including evacuation and lockdown.
• Monitoring building systems such as fire alarms, lifts, HVAC and utilities, coordinating with facilities and maintenance teams.
• Carry out regular and irregular external and internal foot patrols of the venue and venue footprint.
• Support front of house operations during none event days, with customer service and search and screening of all visitors.

The ideal candidate will have:

• Experience operating CCTV, access control and alarm systems.
• Strong situational awareness with the ability to balance security and facilities priorities.
• Awareness of health and safety and licensing compliance in public venues.
• The ability to remain calm and make sound decisions under pressure.

You must:

• Have experience in a large public venue (Convention Centre, stadium, arena, airport, transport hub).
• Demonstrate professionalism, integrity and attention to detail in all tasks.
• Be flexible to work a range of shifts, including nights, weekends and public holidays.