Control Room Manager

GXO Logistics, Inc.; Crick; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Pension scheme

Private medical & dental insurance

24/7 online GP service

Cycle-to-work scheme

Job summary

GXO Logistics, Inc. seeks a Control Room Manager for their site in Crick. This full-time, permanent role involves overseeing real-time performance and coordinating teams in a highly automated environment. Responsibilities include leading operations, managing systems, and resolving issues efficiently.

Offering a salary of up to £50,000 per annum and a comprehensive benefits package including 25 days annual leave, medical insurance, and access to a discount platform. Join GXO for a dynamic career at the heart of supply chain solutions.

Qualifications

• Strong proven experience in a control room or automated environment.
• Confident in making fast, data-led decisions under pressure.
• Excellent communication skills for cross-functional coordination.

Responsibilities

• Lead the daily operation of the control room.
• Respond quickly to faults, bottlenecks, and disruptions.
• Ensure end-to-end alignment between inbound, stock, and outbound functions.
• Lead the response to equipment issues and process deviations.
• Maintain accurate incident logs.

Skills

Control room experience

Understanding of warehouse operations

Data-led decision making

Communication skills

Analytical skills

Job description

Do you thrive in fast‑paced, tech‑driven environments where every decision counts? Are you confident leading real‑time operations, solving problems quickly, and keeping performance on track? Do you enjoy being at the centre of an operation, coordinating teams and making data‑led decisions that truly make a difference? Here at GXO, we’re looking for a Control Room Manager to join our site in Crick, supporting a prestigious fashion retailer. This pivotal role sits at the heart of a highly automated operation, where you’ll take ownership of real‑time performance across the warehouse. Acting as the central coordination point, you’ll oversee systems, people and processes to ensure a seamless flow from inbound through to outbound. You’ll work closely with multiple departments, using live data to make quick, informed decisions, resolve issues before they escalated, and keep the operation running at peak efficiency. This is a fantastic opportunity to step into a highly visible role where your impact will be immediate and measurable.

This is a full‑time, permanent role. Initially you will work ‘any 5 from 7’, covering the hours of 15:00 to 23:00. After 3 months you will need to work flexibly across both our AM and PM shifts.

Pay, benefits and more

We’re offering a salary of up to £50,000 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company‑sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle‑to‑work scheme, cashback cards, a saving scheme and much more.

What you’ll do on a typical day

• Lead the daily operation of the control room, ensuring constant monitoring of automation systems, WMS/WCS platforms, and live dashboards
• Respond quickly to faults, bottlenecks, and disruptions, coordinating with key teams to restore flow
• Ensure end‑to‑end alignment between inbound, stock, and outbound functions
• Lead the response to equipment issues, system faults, or process deviations
• Maintain accurate incident logs and ensure appropriate follow‑up actions are completed
• Support the development and refinement of SOPs, escalation pathways, and control room standards

What you need to succeed at GXO

• Strong proven experience in a control room, automated environment, or real‑time operational management role
• Strong understanding of warehouse operations and WMS/WCS systems
• Confident in making fast, data‑led decisions under pressure
• Excellent communication skills for cross‑functional coordination
• Strong analytical skills with experience using dashboards and KPIs

GXO is a leading provider of cutting‑edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.