Ticket Sales Advisor

Global Sports Jobs Limited; Leeds; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Range of exciting benefits and perks

Job summary

Leeds United is seeking enthusiastic individuals to join the Matchday Ticketing team as Ticket Sales Advisors. You will assist with ticket sales, memberships, hospitality bookings, and ticketing enquiries for Leeds United fixtures and events, delivering an exceptional customer experience in person and over the phone.

Join a fast-paced front-line team dedicated to accurate data, GDPR compliance, and high standards of service.

Qualifications

• Experience in ticketing, sales, customer service, or call centre.
• Excellent verbal and written communication.
• Strong organisational and prioritisation skills.
• Good attention to detail.
• Proficiency with Word and Excel.
• Professional, positive, customer-focused approach.
• Ability to work well in a team.
• Flexible and adaptable in a fast-paced environment.
• Experience handling customer enquiries in person, by telephone, or via email.
• Experience processing sales transactions accurately.
• Experience working in administrative or customer-facing roles.
• Experience maintaining customer records or databases.
• Experience delivering high standards of customer service.

Responsibilities

• Sell tickets for fixtures, memberships, hospitality packages, and events.
• Handle telephone bookings, counter sales, and enquiries.
• Support supporters with purchases and account queries.
• Maintain accurate customer and ticketing records.
• Respond to enquiries by phone and email.
• Provide after-sales support and resolve issues.
• Direct calls to relevant departments as needed.
• Perform general ticket office administration tasks.
• Deliver professional customer service at all times.
• Support the Matchday Ticketing team during busy periods.
• Ensure GDPR and Club policy compliance.
• Represent Leeds United professionally and positively.

Skills

Excellent communication

Customer-focused

Organisational skills

Attention to detail

Teamwork

Adaptability

Experience handling inquiries

Tools

Microsoft Word

Microsoft Excel

Job description

About the Role

Leeds United is looking for enthusiastic and customer-focused individuals to join its Matchday Ticketing team as Ticket Sales Advisors. As key members of the front-line supporter services team, the role helps deliver an exceptional customer experience by assisting with ticket sales, memberships, hospitality bookings, and ticketing enquiries for Leeds United fixtures and events. Working in a fast-paced environment, the role provides professional and efficient support to supporters both in person and over the phone.

Key Responsibilities

• Sell tickets for Leeds United fixtures, memberships, hospitality packages, and Club events.
• Handle telephone bookings, counter sales, and ticketing enquiries.
• Support supporters with ticket purchases and account queries.
• Maintain accurate customer and ticketing database records.
• Respond to customer enquiries via telephone and email.
• Handle after-sales support and resolve customer issues where appropriate.
• Direct calls and enquiries to the relevant departments when required.
• Complete general ticket office administration tasks.
• Deliver excellent customer service at all times.
• Support the wider Matchday Ticketing team during busy periods.
• Ensure compliance with GDPR and Club policies when handling customer information.
• Represent Leeds United professionally and positively at all times.

Required Experience & Qualifications

• Previous experience in a ticketing, sales, customer service, administration, retail, or call centre environment.
• Excellent verbal and written communication skills.
• Strong organisational and prioritisation skills.
• Good attention to detail and accuracy.
• Basic knowledge of Microsoft Word and Excel.
• A professional, positive, and customer-focused approach.
• The ability to work effectively within a team.
• Flexibility and adaptability in a fast-paced environment.
• Experience handling customer enquiries in person, by telephone, or via email.
• Experience processing sales transactions accurately.
• Experience working within administrative or customer-facing roles.
• Experience maintaining customer records or databases.
• Experience providing high standards of customer service.

Salary

• Competitive salary package

Benefits & Perks

• Pension scheme
• Range of exciting benefits and perks