Control Room Firefighter: Fast-Paced Calls & Community Impact

National Fire Chiefs Council Limited.; Cramlington, Hartford; Remote; GBP 30,000 - 38,000; Full time

Job summary

Northumberland Fire and Rescue Service is seeking a Firefighter (Control) to join the Fire Control team based at the Headquarters in Cramlington. The role carries a 42-hour week with a rotating shift pattern, including nights, weekends and public holidays, and is a fixed-term contract until 31 March 2028.

The successful candidate will answer, record and action emergency calls, mobilise resources, and support the public with calm, confident communication under pressure.

Qualifications

• Excellent communication skills are required.
• Able to multi-task effectively.
• Proven problem-solving and decision-making abilities.
• Attention to detail and keyboard skills.

Responsibilities

• Answer, record and action emergency calls.
• Mobilise resources to incidents across the county.
• Provide support and guidance to members of the public.
• Assist in ongoing incident management.
• Carry out emergency and non-emergency tasks to support fire service response.
• Work under pressure in a fast-changing environment.
• Be flexible, a team player, and able to use own initiative.

Skills

Communication

Teamwork

Multitasking

Problem solving

Decision making

Typing/Keyboard skills

Job description

Northumberland Fire and Rescue Service is seeking a Firefighter (Control) to join the Fire Control team based at the Headquarters in Cramlington. The role carries a 42-hour week with a rotating shift pattern, including nights, weekends and public holidays, and is a fixed-term contract until 31 March 2028.

The successful candidate will answer, record and action emergency calls, mobilise resources, and support the public with calm, confident communication under pressure.