Emergency Fire Control Operator — Save Communities (42h/wk)

WFS Patron; Cramlington; On-site; GBP 30,000 - 38,000; Full time

Job summary

Northumberland Fire and Rescue Service invites applications for the Firefighter (Control) role based in Cramlington. You will work in the Fire Control team, handling emergency calls, mobilising resources, and supporting public safety on a rotating shift.

The role requires strong communication, teamwork, and the ability to work under pressure. The position is fixed-term until 31 March 2028, with a 42-hour week and shift pattern including nights, weekends and holidays.

Qualifications

• Excellent communication and the ability to stay calm under pressure.
• Team player with good problem-solving skills.
• Willing to work rotating shifts including nights, weekends and public holidays.
• Commitment to professional development and service values.

Responsibilities

• Answer, record and action emergency calls.
• Mobilise resources to incidents countywide.
• Provide support and guidance to the public.
• Assist in ongoing incident management.
• Carry out emergencies and non-emergency tasks to support Fire Service.
• Work under pressure in a fast-changing environment.
• Maintain a positive, flexible attitude.
• Work as part of a team and on own initiative.
• Complete intensive initial training and study.
• Commit to ongoing personal development.

Job description

Northumberland Fire and Rescue Service invites applications for the Firefighter (Control) role based in Cramlington. You will work in the Fire Control team, handling emergency calls, mobilising resources, and supporting public safety on a rotating shift.

The role requires strong communication, teamwork, and the ability to work under pressure. The position is fixed-term until 31 March 2028, with a 42-hour week and shift pattern including nights, weekends and holidays.