Firefighter (Control)

WFS Patron; Cramlington; On-site; GBP 30,000 - 38,000; Full time

Job summary

Northumberland Fire and Rescue Service invites applications for the Firefighter (Control) role based in Cramlington. You will work in the Fire Control team, handling emergency calls, mobilising resources, and supporting public safety on a rotating shift.

The role requires strong communication, teamwork, and the ability to work under pressure. The position is fixed-term until 31 March 2028, with a 42-hour week and shift pattern including nights, weekends and holidays.

Qualifications

• Excellent communication and the ability to stay calm under pressure.
• Team player with good problem-solving skills.
• Willing to work rotating shifts including nights, weekends and public holidays.
• Commitment to professional development and service values.

Responsibilities

• Answer, record and action emergency calls.
• Mobilise resources to incidents countywide.
• Provide support and guidance to the public.
• Assist in ongoing incident management.
• Carry out emergencies and non-emergency tasks to support Fire Service.
• Work under pressure in a fast-changing environment.
• Maintain a positive, flexible attitude.
• Work as part of a team and on own initiative.
• Complete intensive initial training and study.
• Commit to ongoing personal development.

Job description

£29,962 (Development) / £38,340 (Competent) per annum

42 hours per week, shift duty system

Fixed term until 31st March 2028

Do you have what it takes to work in a demanding Control Room of an Emergency Service?

Northumberland Fire and Rescue Service (NFRS) are looking to recruit a highly motivated person to join the Fire Control team as a Firefighter (Control), based at Fire & Rescue Service Headquarters, West Hartford Business Park, Cramlington.

About the role:

We are looking for inspiring individuals who are motivated by improving how we do things and making a real difference for our communities. Applicants must be innovative and dynamic, be willing to accept and drive change and be a role model for our Service values. The ability to collaborate and work flexibly and coherently as part of a team is a must. Individuals must be professional, enthusiastic and self-motivated.

The primary role of an Emergency Fire Control Operator is to:

• Answer, record and action emergency calls
• Mobilise resources to incidents throughout the County.
• Provide support and guidance to members of the public.
• Assist in the continued management of incidents.
• Carry out a variety of emergency and non-emergency tasks to support and maintain an effective Fire Service response.
• Have the ability to work under pressure in a fast-changing environment.
• Have a positive and flexible attitude to all aspects of work.
• Be able to work as part of a team and act on own initiative.
• Be able to undertake intensive initial training and study
• Have a good level of commitment to own development

A Firefighter Control will work on average a 42-hour working week and will be aligned to a rotating shift pattern including nights, weekends, and public holidays.

Who We’re Looking For:

The ideal candidate for this role will have a desire to work with members of the community, using excellent communication skills, and be calm and confident when working under pressure. We are looking for team players who are positive in approach and committed to learning and developing their skills. An ability to multi-task effectively and demonstrate good problem-solving and decision-making skills is also required. Successful candidates will show attention to detail, and have excellent keyboard skills.

If you think you have the right skills and are committed to a challenging but rewarding career, supporting public life and better outcomes for communities, we welcome your application.