Fire Control Dispatcher – 24/7 Emergency Call Handling

Fire Authority For Northern Ireland; Lisburn; Hybrid; GBP 29,000 - 37,000; Full time

Job summary

Northern Ireland Fire & Rescue Service (NIFRS) invites applications for Firefighter (Control) on a fixed-term basis (3 years) at the Regional Control Centre in Lisburn. RCC handles emergency calls, prioritises information, and mobilises fire service resources while maintaining a high standard of professional communication.

Successful candidates must process information rapidly, stay calm under pressure, and work effectively in a team.

Qualifications

• Ability to process information quickly and prioritise tasks.
• Calmness under pressure to support emergency callers.
• Strong teamwork and clear communication with colleagues.

Responsibilities

• Process information quickly during emergency calls and prioritise actions.
• Work calmly under pressure and support callers in life-threatening situations.
• Collaborate effectively within the Regional Control Centre team to mobilise resources.

Skills

Information processing

Prioritisation

Teamwork

Communication skills

Job description

Northern Ireland Fire & Rescue Service (NIFRS) invites applications for Firefighter (Control) on a fixed-term basis (3 years) at the Regional Control Centre in Lisburn. RCC handles emergency calls, prioritises information, and mobilises fire service resources while maintaining a high standard of professional communication.

Successful candidates must process information rapidly, stay calm under pressure, and work effectively in a team.