Control Room & Emergency Planning Manager

Housing Diversity Network; Stockport; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Control Room & Emergency Planning Manager to oversee their CCTV service and emergency response. This exciting role involves strategic leadership, ensuring effective management of operational teams, and maintaining high standards of service delivery. The ideal candidate will possess strong people management skills and a proven track record in customer service, with the ability to thrive in a fast-paced environment. Join a forward-thinking organization that values diversity and inclusion, and contribute to vital emergency planning initiatives that impact the community.

Qualifications

• Experience in managing operational teams in a 24-hour service environment.
• Strong communication skills for presenting to senior leadership.

Responsibilities

• Lead people management and operational performance in a dynamic environment.
• Ensure effective emergency plans are in place and tested.

Skills

People management skills

Customer service experience

Written/verbal communication

Service delivery management

Problem-solving

Relationship building

Operational team management

Business acumen

Resilience

Flexibility

Education

Continuous professional development

Educational qualifications in emergency planning

Job description

Control Room & Emergency Planning Manager

Organisation

Stockport Homes Group

Job Description

Permanent, Full Time (37 hours per week)

The role of the CCTV Room & Emergency Planning Manager is a new, exciting, and important role for Stockport Homes Group (SHG). The role will take strategic responsibility for the organisation's CCTV service and ‘Out of Hours’ response in the event of an emergency and will be responsible for ensuring the business has robust continuity and emergency plans in place, which are tested and proven.

In this role, you will:

1. Lead on all aspects of people management, employee engagement, customer excellence, and service area performance in this fast-paced directorate, with often fluctuating circumstances, operating 24-hour services.
2. Directly manage Control Room & CCTV Team Leaders within the control room and provide excellent leadership, supporting them to work effectively together to manage day-to-day operational tasks and performance.
3. Ensure that excellent levels of staff engagement are achieved and maintain good staff morale by providing day-to-day management for several service areas and supporting ongoing changes to the structure of this directorate.
4. Ensure that SHG's emergency plans link into the wider Civil Contingency plan, owned by the Council, and also ensure SHG’s plans are aligned with (and tested against) the GMRU (Greater Manchester Resilience Unit) strategy 2020-2030, as well as meeting all principles of GM Prepared guidance.
5. Take ownership of this aspect of SHG’s OOH services, working alongside relevant colleagues to coordinate an effective and streamlined OOH service.

Our ideal candidate will have:

Essential

• The ability to demonstrate a good knowledge of people management skills and talent development – including recruiting the right people for the job and ensuring onboarding of new staff is proactive and meaningful.
• The ability to demonstrate experience of working with customers, leading to outcomes including satisfactory resolution of complaints.
• Excellent written/verbal communication skills, including chairing meetings, presenting reports to Senior Leadership teams, and briefing/training frontline teams.
• Experience of Service Delivery management, including performance and team management – ideally in a 24hr /Control Room/ OOH capacity.
• The ability to work under pressure and have a forward-thinking and positive approach to problem-solving with proven experience in effective decision-making.
• The ability to build effective relationships with staff, customers, partners, and stakeholders.
• Experience of successfully managing, engaging, and empowering operational teams and delivering services to standards and targets.
• Good business and commercial acumen to explore opportunities to sell services to other agencies and attract funding through pooling resources or external bids.
• The ability to thrive in a pressured environment, be resilient and energetic, and see opportunities in challenges.
• A flexible approach to work.

Desirable

• Evidence of continuous professional development and/or educational qualifications in this field.
• Knowledge of the Social Housing Sector and how emergency preparedness fits into overall management responsibility.
• Specialist knowledge and experience in CCTV monitoring of major incidents in complex environments involving large staff and public.
• An understanding of how IT systems and infrastructure impact resilience planning.

The successful applicant's appointment will be subject to satisfactory clearance by Disclosure Scotland, employment references from the past 5 years, and obtaining an SIA license funded by SHG.

We promote diversity and inclusion through our “Be You” approach, aligning with SHG’s Values. We encourage applications from all backgrounds and experiences.

This role will be on Three Sixty Hybrid terms and conditions.

If you don't meet every requirement, we still encourage you to apply, sharing your experiences and potential contributions.

For reasonable adjustments during application, contact the People & OD Team at [e-mail].

Please apply directly through our careers page; we do not accept third-party applications. Early applications are encouraged as we may close the vacancy early if a suitable candidate is found.

Closing Date: 18th May 2025

Interview Date: 23rd May 2025