Control Room and Emergency Planning Manager

Stockporthomes; Stockport; On-site; GBP 47,000; Full time

Job summary

An established industry player is seeking a Control Room and Emergency Planning Manager to oversee their CCTV service and emergency response operations. This pivotal role involves strategic leadership, ensuring robust emergency plans are in place, and maintaining high staff engagement. The ideal candidate will possess strong people management skills, experience in service delivery, and a proactive problem-solving approach. Join a forward-thinking organization dedicated to community impact and make a significant difference in emergency preparedness and service excellence.

Qualifications

• Strong people management and talent development skills.
• Experience in service delivery management in 24-hour environments.

Responsibilities

• Lead people management and service performance in a fast-paced environment.
• Align emergency plans with civil contingency strategies.

Skills

People Management

Customer Service

Communication Skills

Service Delivery Management

Problem-Solving

Relationship Building

Operational Team Management

Business Acumen

Resilience

Flexibility

Education

Relevant Professional Development

Qualifications in Emergency Preparedness

Job description

Control Room and Emergency Planning Manager

Salary up to £46,887 per annum

Location: Stockport

This is a Permanent, Full-Time vacancy that will close in 18 days at 23:59 BST.

The Vacancy

Permanent, Full-Time (37 hours per week)

The role of the CCTV Room & Emergency Planning Manager is a new, exciting, and important role for Stockport Homes Group (SHG). The role will take strategic responsibility for the organisation's CCTV service and ‘Out of Hours’ response in emergencies, ensuring robust continuity and emergency plans are in place, tested, and proven.

In this role, you will:

1. Lead all aspects of people management, employee engagement, customer excellence, and service performance in a fast-paced directorate operating 24-hour services.
2. Manage Control Room & CCTV Team Leaders, providing leadership and supporting effective teamwork for operational tasks and performance.
3. Maintain high staff engagement and morale, managing several service areas and supporting ongoing structural changes.
4. Align SHG’s emergency plans with the wider Civil Contingency plan and ensure they are tested against the GMRU strategy 2020-2030, meeting GM Prepared principles.
5. Coordinate with colleagues to ensure an effective and streamlined Out of Hours (OOH) service.

Our ideal candidate will have:

• Strong people management and talent development skills, including effective recruitment and onboarding.
• Experience working with customers, resolving complaints satisfactorily.
• Excellent communication skills for meetings, reports, and training.
• Experience in Service Delivery management, especially in 24-hour/control room/OOH environments.
• Ability to work under pressure, with a positive problem-solving approach and effective decision-making.
• Ability to build relationships with staff, customers, and stakeholders.
• Experience managing operational teams and delivering services to standards and targets.
• Business acumen to explore service sales and funding opportunities.
• Resilience and energy to thrive in challenging environments.
• Flexible approach to work.

The successful applicant will undergo DBS clearance, provide employment references covering 5 years, and obtain an SIA CCTV Licence (funded by SHG). They must also complete GMP Vetting for Police Airwaves Radios, requiring UK residency for 3+ years.

• Evidence of continuous professional development or relevant qualifications.
• Knowledge of the Social Housing Sector and emergency preparedness.
• Specialist experience in CCTV monitoring major incidents involving large staff and public.
• Understanding of IT systems' impact on resilience planning.

SHG values diversity and inclusivity, aligning with the “Be You” approach, and encourages applications even if not all requirements are met. Reasonable adjustments can be requested via [e-mail]. Applications should be submitted directly through the SHG careers page; third-party applications are not accepted. Early applications are encouraged as the vacancy may close sooner.

Closing Date: 18th May 2025

Interview Date: 23rd May 2025

About Us

Stockport Homes Group (SHG) manages over 12,000 properties and aims to improve lives through affordable housing and supportive services. Our companies include Stockport Homes, Three Sixty, Skylight, and Viaduct Housing Partnership, each dedicated to community and social impact.