Control Room and Emergency Planning Manager

TN United Kingdom; Stockport; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Control Room and Emergency Planning Manager to oversee their CCTV service and emergency response. This permanent, full-time position involves strategic leadership, ensuring robust emergency plans, and managing a dedicated team in a fast-paced environment. The ideal candidate will possess strong people management skills, excellent communication abilities, and a proven track record in service delivery. Join this dynamic organization and contribute to enhancing community safety and resilience through effective emergency planning and operational excellence.

Qualifications

• Experience in managing operational teams and service delivery.
• Strong skills in people management and talent development.

Responsibilities

• Lead the CCTV service and emergency response strategies.
• Manage Control Room & CCTV Team Leaders for effective performance.

Skills

People Management

Customer Service

Communication Skills

Service Delivery Management

Problem Solving

Relationship Building

Operational Team Management

Business Acumen

Adaptability

Education

Professional Development in Emergency Management

Qualifications in CCTV Monitoring

Job description

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Control Room and Emergency Planning Manager, Stockport

Client: Stockport Homes Group

Location: Stockport, United Kingdom

Job Category: Logistics

EU work permit required: Yes

Job Reference: a2a0112b4b2f

Job Views: 8

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Permanent, Full Time (37 hours per week)

The role of the CCTV Room & Emergency Planning Manager is a new, exciting, and important role for Stockport Homes Group (SHG). The role will take strategic responsibility for the organisation's CCTV service and ‘Out of Hours’ response in emergencies, ensuring robust continuity and emergency plans that are tested and proven.

In this role, you will:

• Lead all aspects of people management, employee engagement, customer excellence, and service performance in a fast-paced directorate operating 24hr services.
• Manage Control Room & CCTV Team Leaders, providing leadership and supporting effective teamwork for operational tasks and performance.
• Maintain high staff engagement and morale, managing service areas and supporting structural changes.
• Align SHG’s emergency plans with the Civil Contingency plan, GM Resilience Unit strategy, and GM Prepared guidance.
• Coordinate an effective Out of Hours (OOH) service alongside relevant colleagues.

Our ideal candidate will have:

• Strong people management and talent development skills, including recruitment and onboarding.
• Experience working with customers, resolving complaints satisfactorily.
• Excellent communication skills for meetings, reports, and training.
• Service delivery management experience, especially in 24hr/control room/OOH contexts.
• Ability to work under pressure, with problem-solving and decision-making skills.
• Relationship-building skills with staff, customers, partners, and stakeholders.
• Experience managing operational teams and delivering to standards and targets.
• Business acumen for service sales, funding, and resource pooling.
• Resilience, energy, and adaptability in challenging environments.
• Flexible working approach.

The appointment is subject to DBS clearance, employment references, and obtaining an SIA CCTV Licence (funded by SHG). The candidate must also complete GMP Vetting for Police Airwaves Radios, requiring UK residency for 3+ years.

• Evidence of professional development or qualifications in this field.
• Knowledge of the social housing sector and emergency management.
• Specialist CCTV monitoring experience in complex environments.
• Understanding of IT systems' impact on resilience planning.

SHG’s “Be You” approach emphasizes diversity and inclusion, aligning with our values. This role will be on Three Sixty Hybrid terms and conditions.

We encourage applications even if you don’t meet every requirement, highlighting your experiences and potential contributions. For reasonable adjustments, contact the People & OD Team. Applications should be submitted directly through our careers page; we do not accept third-party applications. Early application is encouraged as the vacancy may close sooner upon finding the right candidate.