Welsh Government Apprenticeship

Llywodraeth Cymru / Welsh Government; United Kingdom; Remote; GBP 27,000 - 29,000; Full time

Benefits offered by this job

31 days annual leave

Civil Service Pension Scheme

Smart Working

Job summary

Welsh Government is offering an Apprenticeship in Wales. The programme runs for 18 months with two placements across different teams and leads to a Level 3 qualification in Business Administration or Customer Service. Appointments are flexible, with a smart working blend and opportunities across Welsh Government offices in Wales.

Earn while you learn with a competitive salary. This apprenticeship supports candidates from diverse backgrounds, with inclusive recruitment and a comprehensive

Qualifications

• Team player with collaborative mindset.
• Able to meet deadlines with minimal supervision.
• Willing to take on varied tasks and adapt quickly.
• Confident communicator, both written and verbal.
• IT proficient with good numeracy and literacy skills.

Responsibilities

• Customer communication with clients and suppliers via face-to-face, email and phone.
• Attend internal and external meetings, set agendas and take notes.
• Draft clear professional documents and letters.
• Plan and coordinate events and manage data records.

Job description

The Welsh Government operates name-free recruitment. The recruiting panel will not see personal information such as a candidate’s name and address during the sifting process. This policy is in line with our commitment to end bias and promote equality and diversity.

Vacancy title

Welsh Government Apprenticeship

28/09/2026, 16:00

Advertising basis Apprenticeship

Salary range or pay band Team Support £27,302 to £29,291

Work pattern Full time (applications are welcome from people who work part time, as part of a job share or who work full time)

Duration These posts are for 18 months with the potential to convert to a permanent contract upon successful completion of the Apprenticeship, their performance and the availability of suitable vacancies.

Group Welsh Government (Corporate Scheme Only)

Location (s) Pan Wales

‘Pan Wales’ means the post holder can be based in any Welsh Government office, subject to business needs. Roles based outside Wales, including London, are not available unless explicitly stated in the advert.

A list of the Welsh Government’s offices can be found on www.gov.wales/welsh-government-offices. Please note it may not always be possible to accommodate a preference for a specific office location.

The post holder’s travel from their home to their assigned Welsh Government office is considered their ‘ordinary commute’ and must be done in their own time and at their own cost.

About the Opportunity

Make a Difference with Us – Join the Welsh Government as an Apprentice

What if your job… was more than just a job? Take your first step on an exciting journey with us. Whether you’re passionate about helping people, love learning new skills or want to make a real difference, we’ll help you find where you belong. By joining us, you’ll be joining one of the most varied organisations in Wales, with the opportunity to develop new skills, discover what interests you and earn whilst you learn.

Why Join Us?

• Make a Difference: Your work will contribute to delivering the Welsh Government's priorities and improving outcomes for people across Wales.
• Earn While You Learn: Gain valuable workplace experience while working towards a nationally recognised qualification.
• Experience Different Teams: Complete two placements across different business areas, helping you discover your strengths and interests.
• Develop Your Skills: Receive structured learning, training and support throughout the programme.
• Smart Working: Enjoy a flexible blend of home and office-based working that fits around business needs.
• Office Locations Across Wales: Opportunities are available across Wales, including Newtown, Llandrindod Wells, Wrexham, Caernarfon, Aberystwyth, Llandudno Junction, Carmarthen, Cardiff, Swansea and Merthyr Tydfil.
• Excellent Benefits: Receive 31 days annual leave (plus public and privilege holidays), membership of the Civil Service Pension Scheme and access to a range of employee benefits.
• Supportive Environment: Benefit from mentoring, wellbeing support, staff networks and development opportunities designed to help you succeed.

We Support You

• Inclusive Environment: We strive for a culture where everyone can be themselves at work, supported by our 6 staff networks and 9 staff groups.
• Reasonable Adjustments: We provide recruitment and workplace adjustments for candidates with impairments, health conditions, neurodivergence, or those who use British Sign Language. If you would like to discuss reasonable adjustments with us, please contact [e-mail].

Key Activities

As an Apprentice, you'll gain valuable hands‑on experience while supporting the work of your team. The activities you undertake will depend on the apprenticeship role you are matched to, but here are some examples of the types of tasks you may be involved in:

Your Responsibilities

• Customer Communication: You’ll engage with various customers, organisations and suppliers, handling queries face-to-face, by email and over the phone.
• Meeting Support: You’ll provide essential support at internal and external meetings, including setting up agendas, scheduling appointments and taking notes.
• Drafting Documents: You’ll write documents and letters that are clear and professional.
• Event Planning: You’ll arrange and coordinate events and ensure things run smoothly.
• Data Management: You’ll handle spreadsheets and databases with precision and accuracy.
• Financial Processing: You’ll process financial payments, ensuring timely and accurate payments.
• Collaborating with Others: You’ll work closely with other teams within your business area as needed to support operations.

What We’re Looking For

• Team Player: You collaborate well with colleagues, working with others towards common goals.
• Deadline Driven: You can meet deadlines with little supervision, demonstrating your reliability and efficiency.
• Flexible: You are willing to take on various tasks as new challenges arise.
• Confident Communicator: You can communicate effectively, both verbally and in writing.
• IT Proficient: You are comfortable using IT tools and have strong digital skills.
• Numeracy & Literacy: You possess a good level of numeracy and literacy skills.

About the Qualification

We are recruiting 30 Apprentices to join the Welsh Government on an 18-month apprenticeship programme. This is an exciting opportunity to gain valuable workplace experience, develop professional skills and achieve a recognised Level 3 qualification in either Business Administration or Customer Service.

As a Team Support Officer Apprentice, you'll play an important role in supporting teams across Welsh Government, helping them deliver services and achieve the best outcomes for the people of Wales. Throughout the programme, you'll combine practical workplace experience with structured learning and development, building the skills and confidence needed for a successful career.

As part of the apprenticeship, you'll undertake two placements of approximately nine months each in different Welsh Government teams, giving you the opportunity to gain a broad range of experience, develop new skills and build professional networks across the organisation.

You don't need previous office experience or qualifications to apply. We're looking for people with enthusiasm, potential and a willingness to learn. Whether your experience comes from education, volunteering, part‑time work, caring responsibilities, sport, community activities or everyday life, we want to hear from you.

Our aim is to support apprentices into long‑term careers within the Welsh Government.

Am I eligible

You will meet the following criteria:

• You will be at least 16 years of age by 1st September 2026. There is no upper age limit.
• You will not be in full‑time education when you start in March 2027.
• You do not need to hold any formalised qualifications to be eligible to apply for our Apprenticeship campaign.
• If you already hold a qualification at Level 3 or above in Business Administration or Customer Services, or a similar subject, you may not be eligible for this apprenticeship scheme.
• You will meet the Civil Service Nationality requirements and comply with UK immigration legislation.

Build a Strong Foundation for Your Career

• Learn from Experienced Colleagues: You’ll work alongside supportive teams and gain insight into how the Welsh Government delivers services that make a difference across Wales.
• Develop Professionally and Personally: We’ll support you to grow your confidence, communication and organisational skills through hands‑on experience and structured learning.
• Varied and Meaningful Work: You’ll take part in a range of activities and projects that will keep your role interesting, enjoyable and rewarding.
• Support Every Step of the Way: You’ll benefit from mentoring, wellbeing support, learning opportunities and guidance throughout your apprenticeship journey.
• Future Career Opportunities: You’ll gain access to a wide range of internal development opportunities, including lateral moves, further learning and potential progression opportunities within the Welsh Government.
• Develop Your Welsh Language Skills: As a proud bilingual organisation, we use both Welsh and English in our work. Whether you're fluent, learning, or completely new to Welsh, we'll support you to build your skills and confidence in a bilingual workplace.

Our apprenticeship offers the chance to gain a recognised qualification, build your professional network, and develop the skills and experience needed to succeed in a modern, bilingual workplace.

Selection Process and Stages

Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.

The selection process and stages are:

• Stage 1 Application Form
• Stage 2 Interview

Behaviours

We’ll assess you against these Behaviour criteria during the selection process.

Communicating and Influencing: Use an appropriate method of communication for each person - for example an email, phone call, face‑to‑face - taking into consideration their individual needs.

This will be tested at stage 2: Interview

Experience

We'll assess you against the following Experience criteria during the assessment process.

Creativity: You like to learn new things and are willing to explore and suggest new ideas.

This will be tested at Stage 1: Application Form and at stage 2: Interview

Partnership: You can work as part of a team and build relationships with others.

This will be tested at Stage 1: Application Form and at stage 2: Interview

Able to plan and prioritise work effectively: Able to plan and prioritise work effectively to meet deadlines and work flexibly as part of a team or under own initiative.

This will be tested at stage 2: Interview

Strengths

This will be tested at Interview stage only.

If you do not meet the eligibility criteria your application will not progress. If it becomes clear at a later stage in the process that you are not eligible to apply, your application may be withdrawn, or the offer retracted.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Social Model of Disability

Welsh Government has adopted the social model of disability, which recognises that barriers in society act to disable people who have impairments, or health conditions, who are neurodivergent or who use British Sign Language.

We are committed to removing barriers in the recruitment process so that all (or potential new) staff can perform at their best.

Recruitment adjustments can be made at any part of the recruitment process for candidates with an impairment or health condition, who are neurodivergent or who use British Sign Language.

We are committed to inclusive recruitment and offer interviews to eligible candidates who meet the minimum criteria for the role through the following schemes:

Disability Confident

The Welsh Government is a Disability Confident Leader. As part of our commitment to this scheme we interview any candidate with an impairment, health condition, who is neurodivergent or who uses British Sign Language if they meet the minimum criteria for the post.

A Great Place to Work for Veterans

The Welsh Government operates the Great Place to Work for Veterans Initiative. As part of our commitment to this scheme we interview any eligible candidates who meet the minimum criteria for the post.

Redeployment Interview Scheme

Civil Service employers can offer an interview to a fair and proportionate number of civil servants who are at risk of redundancy and who meet the minimum criteria for the post.

By ‘minimum criteria’ we mean that candidates must provide us with evidence in their application (and/or test) that they meet the minimum level of competence for the role - usually defined as a minimum score of 4 per criterion.

Social Partnership

In Welsh Government, the relationship between the employer and trade unions is based on social partnership. We believe our goals can best be achieved by management and trade unions working together.

Our 3 recognised trade unions are:

• PCS
• Prospect
• FDA

This relationship is underpinned by a partnership agreement. This sets out how our unions work with Welsh Government on issues such as:

• Pay
• Terms and conditions
• HR Strategy, policies and procedures
• Health, safety and well-being
• Organisational change

Our Welsh Government trade union colleagues work together to give their members a real say in the workplace. They make sure the interests of their members are promoted and protected. They also help reduce inequalities and improve terms and conditions.

The Welsh Government has an excellent track record of working in partnership with its trade unions. We support you to join a recognised trade union, to ensure your voice is heard in the workplace. We encourage you to learn more about our trade unions, partnership working and to get involved in their work.

Staff Benefits

All Welsh Government staff are members of the Civil Service, and as a result are eligible for:

• 31 days annual leave (pro-rated for part time)
• training and development opportunities
• Cycle2Work Scheme
• Smart Working flexible working arrangement
• Green Car Scheme (subject to availability)

If you are an active Civil Service Pension member you can continue your membership throughout your employment with us.

If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email [e-mail]. Please ensure that you refer to the vacancy reference number.

If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission: [e-mail].

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our AI candidate guidance for more information on appropriate and inappropriate use.

Vetting level Basic

Number of posts 30

Contact point for further information regarding the post [e-mail]

Candidate pack / supporting information (Welsh) Apprenticeship 2026 - Candidate Guidance CY.pdf – 592KB Opens in a new window

1 - Can read some basic words and phrases with understanding

Speaking and being understood 1 - Can hold a basic conversation in Welsh

Understanding by listening 1 - Can understand parts of a basic conversation

Writing and being understood 1 - Can write basic messages on everyday topics