Control Centre Operator

Golearnleicestershire; Croft; Hybrid; GBP 37,000 - 40,000; Full time

Job summary

Leicestershire County Council is seeking a Control Centre Operator (Highways Control Room) to oversee the day-to-day coordination of operational resources for road repairs across Leicestershire. The role is hybrid and primarily home based, with support from a skilled team and training provided.

You will analyse highway data, programme sign repairs with cost and locality in mind, and liaise with colleagues and stakeholders.

Qualifications

• Experience of working within highways, civil engineering, or street lighting setting.
• Experience of programming or scheduling works and the control of resources.
• Resolving enquiries in real time, feeding back to customers and other stakeholders, and building positive relationships across stakeholders, peers and partners, creating open and transparent relationships based on trust.
• Knowledge in using ICT systems and business processes to support the efficient delivery of services.
• Understanding of Current legislation, policies and procedures; Highways Act, NRSWA, Traffic Management Act, Traffic Regulation Act, CDM etc.

Responsibilities

• Programming sign repairs across the county with cost, efficiency and locality in mind.
• Coordinate operation resources and plan day-to-day activities.
• Liaise with other teams and stakeholders to provide real-time information and support.

Skills

Highways experience

Scheduling works

Resource coordination

ICT systems

Customer service knowledge

Legislation knowledge

Tools

Analytics tools

Job description

Organisation: Leicestershire County Council

Work Location: Croft Depot, Arbour Road, Croft, Leicestershire, LE9 3GE

Salary: £36,621 - £40,458 per annum (pro rata for part time)

Working Hours:37 hours per week

Contract Type: Permanent

Closing Date: 8th November 2026

Interview Date(s): TBC

About the Role

We are looking to recruit a Control Centre Operator (Highways Control Room) to be part of a team responsible for the co-ordination of operational resources, planning and organising road repairs on day-today basis and occasionally during severe weather events across Leicestershire. You will need to have the skills to analyse information from highway databases and provide this information to colleagues and stakeholders as required.

A typical task of an operator would be programming sign repairs across the county with cost, efficiency and locality in mind, allowing operational teams to maximise their working day. This is a Hybrid role, predominantly home based, working within a small, friendly team as well as liaising with other teams across the department. This is not a customer facing role, but you should have an understanding of good customer service. You will be supported by knowledgeable, experienced team members and full training will be provided.

If you are keen and a practical thinker, who is looking for a new challenge you could be ideal for this post.

About You

• Experience of working within highways, civil engineering, or street lighting setting.
• Experience of programming or scheduling works and the control of resources.
• Resolving enquiries in real time, feeding back to customers and other stakeholders, and building positive relationships across stakeholders, peers and partners, creating open and transparent relationships based on trust.
• Knowledge in using ICT systems and business processes to support the efficient delivery of services.
• Understanding of Current legislation, policies and procedures; Highways Act, NRSWA, Traffic Management Act, Traffic Regulation Act, CDM etc.
• Analytical and creative thinking skills.
• Be able to converse at ease with customers and provide advice in accurate spoken English as this is essential for the post.

In addition, we also expect you to shareour commitment to our valuesand to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.We are aDisability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion,please contact:

Lucy Wright - Reactive Maintenance Manager
01163052157
[e-mail]

OR
Heather Gage Smith - Reactive Maintenance Manager
01163052243
[e-mail]