Control Centre Operator

Leicestershire County Council; Blaby; Hybrid; GBP 37,000 - 40,000; Full time

Job summary

Leicestershire County Council is seeking a Control Centre Operator (Highways Control Room) to co-ordinate resources, plan day-to-day road repairs and support operations across the county. The role offers hybrid working with home-based duties and occasional on-site liaison within a friendly, experienced team.

You will analyse information from highway databases, programme repairs with cost and locality in mind, and provide timely information to colleagues and stakeholders.

Qualifications

• Experience in highways, civil engineering, or street lighting setting.
• Experience in programming or scheduling works and the control of resources.
• Resolving enquiries in real time, feeding back to customers and other stakeholders, and building positive relationships.
• Knowledge in using ICT systems and business processes to support the efficient delivery of services.
• Understanding of Current legislation, policies and procedures (e.g., Highways Act, NRSWA, Traffic Management Act).
• Strong analytical and creative thinking skills; good spoken English.

Responsibilities

• Coordinate resources and plan road repairs on a day-to-day basis.
• Program sign repairs across the county with cost, efficiency and locality in mind.
• Liaise with other teams and stakeholders, providing information as required.
• Receive full training and work within a supportive team environment.
• Operate in a hybrid, mostly home-based role with occasional site liaison.

Skills

Highways knowledge

Scheduling works

Analytical thinking

English communication

ICT systems

Legislation awareness

Customer service

Job description

Organisation: Leicestershire County Council

Work Location: Croft Depot, Arbour Road, Croft, Leicestershire, LE9 3GE

Salary: £36,621 - £40,458 per annum (pro rata for part time)

Working Hours:37 hours per week

Contract Type: Permanent

Closing Date: 8th November 2026

Interview Date(s): TBC

About the Role

We are looking to recruit a Control Centre Operator (Highways Control Room) to be part of a team responsible for the co-ordination of operational resources, planning and organising road repairs on day-today basis and occasionally during severe weather events across Leicestershire. You will need to have the skills to analyse information from highway databases and provide this information to colleagues and stakeholders as required.

A typical task of an operator would be programming sign repairs across the county with cost, efficiency and locality in mind, allowing operational teams to maximise their working day. This is a Hybrid role, predominantly home based, working within a small, friendly team as well as liaising with other teams across the department. This is not a customer facing role, but you should have an understanding of good customer service. You will be supported by knowledgeable, experienced team members and full training will be provided.

If you are keen and a practical thinker, who is looking for a new challenge you could be ideal for this post.

About You

To apply for this post, you must have:

• Experience of working within highways, civil engineering, or street lighting setting.
• Experience of programming or scheduling works and the control of resources.
• Resolving enquiries in real time, feeding back to customers and other stakeholders, and building positive relationships across stakeholders, peers and partners, creating open and transparent relationships based on trust.
• Knowledge in using ICT systems and business processes to support the efficient delivery of services.
• Understanding of Current legislation, policies and procedures; Highways Act, NRSWA, Traffic Management Act, Traffic Regulation Act, CDM etc.
• Analytical and creative thinking skills.
• Be able to converse at ease with customers and provide advice in accurate spoken English as this is essential for the post.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Lucy Wright - Reactive Maintenance Manager
01163052157
[e-mail]

OR
Heather Gage Smith - Reactive Maintenance Manager
01163052243
[e-mail]