Contracts Scheduler – Responsive Repairs (Social Housing)

Cardo Group; West of England; On-site; GBP 29,000 - 42,000; Full time

Benefits offered by this job

Development opportunities

Salary sacrifice schemes

Life Assurance

Wellbeing resources and counselling

Retail & lifestyle discounts

Enhanced family leave

Recognition initiatives

Job summary

Cardo Group is seeking a Contracts Scheduler to support the delivery of responsive repairs across its social housing portfolio in Bristol. The role focuses on efficient scheduling, contractor coordination, and ensuring residents receive a timely and high-quality repairs service.

You will plan and manage repair works, coordinate labour and materials, and monitor performance against SLAs, with a strong emphasis on resident communication and service excellence.

Qualifications

• Experience in planning, scheduling, coordination, or contract administration, ideally within social housing, construction, or repairs.
• Strong understanding of responsive repairs processes, contractor management, and performance-driven service delivery.
• Excellent organisational skills to manage a high-volume workload and adapt to changing priorities.
• Confident communicator with strong customer service skills and empathetic resident engagement.
• Proficient in IT systems, including Microsoft Office and job management/scheduling software.
• Ability to interpret and work with performance data, KPIs.
• Strong problem-solving skills in a fast-paced, reactive environment.

Responsibilities

• Plan, schedule, and allocate responsive repair works in line with contract requirements and performance KPIs.
• Coordinate contractors and operatives, ensuring labour, materials, and access are arranged for timely completion of works.
• Monitor job progress and compliance with SLAs, escalating delays or performance issues where necessary.
• Communicate with residents to arrange appointments, provide updates, and manage queries with professionalism and empathy.
• Maintain accurate records of work orders, schedules, contractor activity, and resident communications.
• Support contract performance reporting through data monitoring, KPI tracking, and identifying areas for improvement.
• Respond to emergency and priority repairs promptly, ensuring resources are deployed effectively and safely.

Skills

Planning & scheduling

Contract administration

Contractor coordination

KPI interpretation

Resident communication

Tools

Microsoft Office

Job management software

Job description

Cardo Group is seeking a Contracts Scheduler to support the delivery of responsive repairs across its social housing portfolio in Bristol. The role focuses on efficient scheduling, contractor coordination, and ensuring residents receive a timely and high-quality repairs service.

You will plan and manage repair works, coordinate labour and materials, and monitor performance against SLAs, with a strong emphasis on resident communication and service excellence.