Contracts Scheduler - Responsive Repairs (Bristol)

RGIT Australia; West of England; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Development opportunities

Salary sacrifice schemes

Life Assurance

Wellbeing resources

Discount platform

Enhanced family leave

Recognition initiatives

Job summary

Cardo Group in Bristol is seeking a Contracts Scheduler to support the delivery of responsive repairs across our social housing sector. The role focuses on efficient scheduling, contractor coordination, and ensuring residents receive a timely and high-quality repairs service.

The ideal candidate will have experience in planning and contract administration, strong organisation skills, and a customer-focused approach to liaising with residents while managing performance data and KPIs.

Qualifications

• Experience in planning, scheduling, coordination, or contract administration in social housing or repairs.
• Strong understanding of responsive repairs processes and contractor management.
• Excellent organisational skills for high-volume workload.
• Excellent communication with residents.
• Proficient in IT systems, including Microsoft Office and scheduling software.
• Ability to interpret performance data and KPIs.
• Strong problem-solving in a fast-paced, reactive environment.

Responsibilities

• Plan, schedule, and allocate responsive repair works in line with contract requirements and performance KPIs.
• Coordinate contractors and operatives, ensuring labour, materials, and access are arranged for timely completion of works.
• Monitor job progress and compliance with SLAs, escalating delays or performance issues where necessary.
• Communicate with residents to arrange appointments, provide updates, and manage queries with professionalism and empathy.
• Maintain accurate records of work orders, schedules, contractor activity, and resident communications.
• Support contract performance reporting through data monitoring, KPI tracking, and identifying areas for improvement.
• Respond to emergency and priority repairs promptly, ensuring resources are deployed effectively and safely.

Skills

Scheduling

Contract administration

Contractor management

Data & reporting

Customer service

Tools

Microsoft Office

Job management software

Scheduling software

Job description

Cardo Group in Bristol is seeking a Contracts Scheduler to support the delivery of responsive repairs across our social housing sector. The role focuses on efficient scheduling, contractor coordination, and ensuring residents receive a timely and high-quality repairs service.

The ideal candidate will have experience in planning and contract administration, strong organisation skills, and a customer-focused approach to liaising with residents while managing performance data and KPIs.