Contracts Officer

SNG (Sovereign Network Group); Wembley, Basingstoke; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Travel to other offices

Job summary

Sovereign Network Group in the United Kingdom is seeking a Contracts Officer to lead the operational delivery of servicing and maintenance contracts across residential and non-residential portfolios. Based at The Hive in Wembley with travel to Basingstoke and other offices, you’ll oversee contract performance, compliance, and value-for-money initiatives.

You will work closely with contractors, Property Services teams, and internal stakeholders, analysing data, managing WIP and escalating issues

Qualifications

• Experience in contractor management and contract administration.
• Knowledge of compliance and/or mechanical/electrical (M&E) disciplines.
• Strong customer focus with excellent service.
• Excellent communication and stakeholder management.
• Strong analytical skills with performance data.
• Ability to manage competing priorities and deadlines.
• Attention to detail and accuracy.
• MS Office proficiency (Excel, Word, Outlook).
• Social housing experience.
• Experience managing compliance programmes.
• Understanding statutory compliance obligations in housing.
• Qualification in compliance discipline or similar.

Responsibilities

• Support day-to-day operational management of servicing and maintenance contracts.
• Work with contractors and Property Services teams to ensure service delivery.
• Monitor contract performance and develop improvement actions.
• Analyse KPI reports to support decision-making.
• Manage works in progress (WIP), aged cases and high-profile repairs.
• Escalate issues and coordinate with internal stakeholders to resolve.
• Support compliance and servicing programmes to meet contractual requirements.
• Oversee customer case management and communicate with vulnerable customers.
• Maintain audit trails and records for contracts.
• Coordinate contractor access for inspections and maintenance.
• Prepare agendas and track actions for operational meetings.
• Maintain financial controls and ensure value for money.

Skills

Contract management

Compliance management

Customer service

Stakeholder management

Data analysis

Project prioritisation

MS Office

Independent decision-making

Social housing experience

Education

Compliance qualification

Gas safety cert

Electrical safety cert

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

We are looking for an experienced and proactive Contracts Officer to join our Property Services team. Based at The Hive in Wembley there will be travel to other offices including Basingstoke, this is an exciting opportunity to play a key role in the operational delivery of technical servicing and maintenance contracts across our residential and non-residential portfolio.

As Contracts Officer, you will:

• Support the day-to-day operational management of servicing and maintenance contracts.
• Work closely with contractors and Property Services teams to ensure high standards of service delivery.
• Monitor contract performance and develop service improvement actions where required.
• Analyse, interpret and present Key Performance Indicator (KPI) reports to support operational decision-making.
• Manage works in progress (WIP), aged cases and high-profile repairs, ensuring performance targets are achieved.
• Act as a key point of escalation for contractors and internal stakeholders, mitigating risks and driving resolutions.
• Support the delivery of compliance and servicing programmes, ensuring contractual and statutory requirements are met.
• Oversee customer case management, ensuring timely communication and support for vulnerable customers.
• Lead on managing escalating operational issues and maintaining accurate audit trails and records.
• Coordinate contractor access arrangements to support compliance inspections and maintenance activities.
• Support operational meetings by preparing agendas, recording minutes and tracking actions.
• Maintain effective financial controls and ensure value for money across contracts.
• Promote safe working practices through robust contract management, auditing, and performance monitoring.

About You:

We're looking for someone who is passionate about delivering excellent services and has a strong understanding of contract and compliance management.

Essential Skills and Experience:

• Experience working in contractor management, contract administration, compliance, property services, or a similar environment.
• Knowledge and experience of compliance and/or mechanical and electrical (M&E) disciplines.
• Strong customer focus with a commitment to delivering excellent service.
• Excellent communication and stakeholder management skills.
• Strong analytical skills and experience working with performance data and reporting.
• Ability to manage competing priorities and meet deadlines in a fast-paced environment.
• High level of attention to detail and accuracy.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to work independently and make informed decisions that support contract performance and service delivery.
• Experience working within social housing.
• Experience managing compliance programmes.
• Understanding of statutory compliance obligations within housing or property services.
• A recognised qualification, or working towards one, in a compliance-related discipline (such as gas, electrical, fire safety), contractor management, or project management.