Contract Support Officer - Andover

Aster Group Ltd.; Andover; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Flexible working

Wellbeing programme

Employee assistance programme

Health cash plan

Defined Contribution Pension

Volunteering hours

Enhanced leave

Job summary

Aster Group is seeking a Contract Support Officer to join its Property Safety team in Andover. You’ll provide operational and technical support across water safety, asbestos management, fire safety, lifting equipment, CCTV, emergency lighting and more, ensuring critical servicing and compliance tasks are delivered accurately and on time.

You’ll coordinate with Contract Managers, service providers and internal stakeholders, analyse data, prepare KPI reports and support audits, with a hybrid

Qualifications

• Experience supporting contracts, projects or maintenance services.
• Strong organisational skills to manage competing priorities.
• Experience with databases, CRM or job management systems.
• Ability to analyse data, produce reports and monitor performance.
• Excellent communication and stakeholder management.
• Understanding of compliance and accurate record keeping.

Responsibilities

• Support delivery and monitoring of property safety servicing contracts.
• Coordinate day-to-day operational activities and ensure schedules meet legal requirements.
• Manage contractor performance information and KPI reports.
• Assist in audits, data audits and records across systems.

Skills

Contract management support

Data analysis

Stakeholder management

Report production

Problem solving

Documentation

Tools

CRM systems

Job management systems

Job description

Contract Support Officer - Andover, SP10 4FB, United Kingdom Are you highly organised, analytical and passionate about delivering outstanding service? Do you thrive in a role where attention to detail, stakeholder management and problem-solving make a real difference?
We're looking for a Contract Support Officer to join our Property Safety team and play a pivotal role in helping us maintain safe, compliant homes for our customers.
This is an exciting opportunity to work across a diverse range of property safety disciplines, including water safety, asbestos management, fire safety, lifting equipment, CCTV, emergency lighting, security systems and more. You'll be at the heart of ensuring critical servicing, maintenance and compliance activities are delivered effectively, efficiently and to the highest standards.

What you'll be doing

As a Contract Support Officer, you'll provide essential operational and technical support to our Property Safety team, working closely with Contract Managers, Service Providers and internal stakeholders to ensure our safety programmes run smoothly.

• Support the delivery and monitoring of property safety servicing, maintenance and compliance contracts.
• Coordinate day-to-day operational activities, ensuring schedules are met and legislative requirements are maintained.
• Manage contractor performance information, prepare KPI reports and support contract review meetings.
• Identify and help resolve service delivery issues, ensuring high levels of compliance and customer satisfaction.
• Maintain accurate records, data and audit trails across multiple compliance systems.
• Conduct audits and reconciliations of asset and equipment records, escalating discrepancies through to resolution.
• Assist in the development and implementation of new systems, processes and ways of working.
• Provide technical support and guidance to colleagues and stakeholders, translating complex information into practical advice.
• Support financial processes, ensuring information is accurate and budgets are managed effectively.

This is considered to be a hybrid role enabling you to base yourself from home if you wish. There are regular times that the team comes together in our main office HUBs, so you'll be happy to travel within our region and will be suitably located to travel. Our operating region includes, Hampshire, Wiltshire, Somerset and Dorset.

What success looks like

• Property Safety services are delivered on time, within budget and in line with KPI targets.
• Compliance records are accurate, auditable and up to date.
• Processes and systems continually improve to meet evolving regulations and best practice.
• Strong contractor relationships drive excellent service delivery.
• Customers receive safe, reliable and high-quality services.

Whats in it for me

• Flexible working whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business needs
• A focus on colleague wellbeing workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

You will bring to the role

You will bring to the role strong administrative and analytical skills with a proactive, customer-focused approach.

You’ll ideally have

• Experience supporting contracts, projects, programmes or maintenance services within a related industry.
• Strong organisational skills and the ability to manage competing priorities effectively.
• Experience working with databases, CRM or job management systems.
• Confidence analysing data, producing reports and monitoring performance metrics.
• Excellent communication and stakeholder management skills.
• A logical and methodical approach to problem-solving.
• A strong understanding of the importance of compliance, governance and accurate record keeping.
• Experience within Property Services, Asset Management or Property Safety environments would be advantageous.
• Knowledge of landlord health and safety compliance requirements would be desirable.

Inclusive workplace

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & its subsidiary brands.