Contracts Officer - Building Services

Diamond Blaque HR Solutions; Greater London; On-site; GBP 40,000 - 56,000; Full time

Job summary

Diamond Blaque HR Solutions is seeking an experienced Contracts Officer to manage mechanical, electrical, maintenance and facilities management contracts. You will monitor contractor performance, ensure governance, support budgets and collaborate with internal and external partners to improve service delivery.

You will oversee audits, KPIs and SLAs, contribute to procurement processes, and drive cost control and reporting.

Qualifications

• Proven experience managing building services, maintenance or FM contracts.
• Strong knowledge of contractor governance, contract administration and service standards.
• Experience monitoring KPIs and SLAs, completing audits and addressing performance issues.
• Understanding of procurement, tendering, budget management and cost control.
• Excellent communication, stakeholder management and influencing skills.
• Strong analytical, organisational and report-writing ability.
• Confident IT user with MS Office; experience with Concerto or similar is desirable.
• A-level standard education or equivalent professional experience; CPD or professional body membership is advantageous.

Responsibilities

• Administer and oversee building services, maintenance and facilities management contracts.
• Monitor contractor performance against KPIs, SLAs and contractual requirements.
• Coordinate audits, quality assurance checks, compliance reviews and remedial actions.
• Support procurement, tendering, contract negotiation and governance processes.
• Assist with budgets, forecasting, invoice checks, cost control and financial reporting.
• Track risk, statutory compliance and social value commitments.
• Produce accurate performance reports and recommend service improvements.
• Build relationships with property teams, contractors and external partners.

Skills

Contract governance

Contract administration

KPI & SLA monitoring

Procurement & tendering

Budget management

Stakeholder management

Report writing

IT literacy

Analytical thinking

Education

A-level or equivalent

CPD / professional body membership

Tools

Concerto

Contract management systems

Job description

We are recruiting an experienced Contracts Officer to support the effective management of mechanical, electrical, maintenance and facilities management contracts. You will monitor contractor performance, strengthen compliance and governance, support financial control, and work with internal teams and external partners to improve service delivery.

Key Responsibilities

• Administer and oversee building services, maintenance and facilities management contracts.
• Monitor contractor performance against KPIs, SLAs and contractual requirements.
• Coordinate audits, quality assurance checks, compliance reviews and remedial actions.
• Support procurement, tendering, contract negotiation and governance processes.
• Assist with budgets, forecasting, invoice checks, cost control and financial reporting.
• Track risk, statutory compliance and social value commitments.
• Produce accurate performance reports and recommend service improvements.
• Build effective relationships with property teams, contractors and external partners.

About You

• Proven experience managing building services, maintenance or FM contracts.
• Strong knowledge of contractor governance, contract administration and service standards.
• Experience monitoring KPIs and SLAs, completing audits and addressing performance issues.
• Understanding of procurement, tendering, budget management and cost control.
• Excellent communication, stakeholder management and influencing skills.
• Strong analytical, organisational and report-writing ability.
• Confident IT user, including Microsoft Office; experience with Concerto or a similar contractor management system is desirable.
• A-level standard education or equivalent professional experience; relevant CPD or professional body membership is advantageous.

Why Apply?

This is an excellent opportunity to contribute to safe, reliable and well-managed public buildings while developing your experience across contract management, compliance, procurement and service improvement.

DBHRSolutions is acting as the employment Business for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.