Contracts Manager, Responsive Repairs (Social Housing)

Mears Group; Evesham; On-site; GBP 44,000 - 53,000; Full time

Benefits offered by this job

25 days annual leave

Family-friendly policies

Life assurance

Van & Fuel card

Refer a friend schemes

Pension scheme

Employee Assistance Programme

Mears Rewards – discounts across major

Training and development opportunities

Annual Mears Fun Day

Volunteering leave

Job summary

Mears Group in Evesham is seeking a Contract Manager to lead the responsive repairs service across social housing properties. You will oversee operational and commercial performance, support supervisors, and ensure safe, high-quality repairs that meet client expectations and residents’ needs.

You will manage KPIs, reporting, and service delivery standards for responsive repairs including out-of-hours, disrepair, and damp-related works.

Qualifications

• Experience in managing a responsive repairs contract within the social housing sector.
• Experience in budget management, performance reporting, and people management, in a repairs and maintenance environment.
• Good understanding of legislation relevant to social housing repairs, including Awaab’s Law.
• Experience presenting contract performance to clients and internal stakeholders, and preparing monthly management and board reports.
• Good understanding of CDM regulations and their application to repairs and maintenance.
• Sound technical knowledge of social housing repairs and maintenance.
• Full valid driving license.

Responsibilities

• Management of all aspects of operational and commercial delivery for responsive works programmes including Out of Hours, ensuring overall contract performance in line with contractual commitments and agreed company & client protocols.
• Participating in the Out of Hours escalation rota
• Ensure compliance and adherence to health & safety regulations, Mears standard operating procedures Mears values and quality assurance accreditations.
• Demonstrate, maintain and monitor the company’s commitment to best practice with legislation, codes of practice & good working practices relevant to all work activities
• End-to-end management of responsive works across occupied social housing properties
• Line management of supervisors, including performance reviews, one-to-ones, and daily briefings
• Ownership of KPIs, performance reporting and service delivery standards across responsive repairs, including emergency works, disrepair, complex and major repairs, and damp, mould and condensation, ensuring applicable requirements under Awaab’s Law are met.
• Handling client queries and managing resident complaints effectively
• Supporting and engaging operatives and branch teams to achieve high-quality repairs and a positive resident experience
• Act as a designated key holder for the branch

Job description

Mears Group in Evesham is seeking a Contract Manager to lead the responsive repairs service across social housing properties. You will oversee operational and commercial performance, support supervisors, and ensure safe, high-quality repairs that meet client expectations and residents’ needs.

You will manage KPIs, reporting, and service delivery standards for responsive repairs including out-of-hours, disrepair, and damp-related works.