Contracts Manager

Mears Group; West Midlands; On-site; GBP 44,000 - 53,000; Full time

Benefits offered by this job

Van & Fuel card

25 days annual leave

Life assurance

Pension scheme

Employee Assistance Programme

Training and development

Volunteering leave

Job summary

Mears Group is seeking a Contract Manager for its responsive repairs service in Evesham. This full-time role oversees operational and commercial performance across social housing properties, coordinating supervisors and teams to deliver safe, high-quality repairs and meet client expectations.

You will manage KPIs, reporting, and service standards, while ensuring compliance with health and safety regulations and Awaab’s Law requirements.

Qualifications

• Experience managing a responsive repairs contract in the social housing sector.
• Budget management, performance reporting and people management in a repairs/maintenance context.
• Good understanding of relevant social housing legislation and CDM.
• Ability to present performance to clients and internal stakeholders.

Responsibilities

• Lead operational and commercial delivery for responsive works, incl. Out of Hours.
• Oversee KPI ownership and service delivery standards across repairs.
• Line manage supervisors, conduct performance reviews and briefings.
• Ensure health & safety compliance and adherence to SOPs and regulations.
• Act as designated key holder for the branch.

Skills

Contract management

Budget management

Performance reporting

People management

Driving licence

Job description

Annual salary: up to £48,526.00

Contract Manager (Responsive Repairs)

Location: Evesham, office based
Contract Type: Full-time, Permanent, 42.5hrs per week, Monday to Friday

Salary: £48,526.00 plus car allowance

We are looking for a Contract Manager to lead our responsive repairs service across social housing properties in Evesham. You will oversee operational and commercial performance, support supervisors and teams, and ensure safe, high-quality repairs that meet client expectations and residents’ needs.

Role Responsibilities

• Management of all aspects of operational and commercial delivery for responsive works programmes including Out of Hours, ensuring overall contract performance in line with contractual commitments and agreed company & client protocols.
• Participating in the Out of Hours escalation rota
• Ensure compliance and adherence to health & safety regulations, Mears standard operating procedures Mears values and quality assurance accreditations. Demonstrate, maintain and monitor the company’s commitment to best practice with legislation, codes of practice & good working practices relevant to all work activities
• End-to-end management ofresponsive works across occupied social housing properties
• Line management ofsupervisors, including performance reviews, one-to-ones, and daily briefings
• Ownership of KPIs, performance reporting and service delivery standards across responsive repairs, including emergency works, disrepair, complex and major repairs, and damp, mould and condensation, ensuring applicable requirements under Awaab’s Law are met.
• Handling client queries and managing resident complaints effectively
• Supporting and engaging operatives and branch teams to achieve high-quality repairs and a positive resident experience
• Act as a designated key holder for the branch

Key Criteria

• Experience in managing a responsive repairs contract within the social housing sector
• Experience in budget management, performance reporting, and people management, in a repairs and maintenance environment
• Good understanding of legislation relevant to social housing repairs, including Awaab’s Law.
• Experience presenting contract performance to clients and internal stakeholders, and preparing monthly management and board reports.
• Good understanding of CDM regulations and their application to repairs and maintenance
• Sound technical knowledge of social housing repairs and maintenance
• Full valid driving license

Benefits

• 25 days annual leave plus bank holidays
• Family-friendly policies, including enhanced maternity/paternity leave
• Life assurance
• Van & Fuel card
• Refer a friend schemes
• Generous pension scheme and sick pay
• Employee Assistance Programme
• Mears Rewards – access to discounts across major retailers, including supermarkets
• Excellent training and development opportunities
• Annual Mears Fun Day (previous locations include Alton Towers and Drayton Manor)
• Volunteering leave – up to two days per year to support community initiatives

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Joe Monger ([e-mail])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.