Credit Controller: Proactive Debtor Portfolio Lead

Biffa Group; High Wycombe; On-site; GBP 26,000 - 34,000; Full time

Job summary

Biffa is hiring an experienced Credit Controller to join its large, award-winning Accounts Receivable team in High Wycombe. You will manage your own portfolio of debtor accounts across our nationwide depot network and work to ensure payments are received on time while resolving issues that cause delays.

This is a busy, target-driven role requiring confident communication, prioritisation under pressure and a proactive, team-focused approach to supporting the Credit Manager and wider finance team.

Qualifications

• Proven experience managing a debtor portfolio within a Credit Control or Accounts Receivable environment.
• Confident Excel skills, including VLOOKUPs and PivotTables.
• Target-driven and tenacious, with ability to resolve issues.
• Strong communication and negotiation skills.
• Excellent organisation and prioritisation of a busy workload.
• Detail-oriented and accurate under pressure.
• Proactive, team-focused approach.

Responsibilities

• Manage and maintain your own debtor portfolio.
• Proactively chase outstanding debt by phone and email.
• Investigate and resolve non-payment queries and issues.
• Negotiate and agree repayment plans where appropriate.
• Review and adjust customer credit limits.
• Raise credit notes accurately and efficiently.
• Assist with month-end reporting and related tasks.
• Provide support to Credit Manager and wider team as required.

Skills

Debtor portfolio management

Excel (VLOOKUP, PivotTables)

Negotiation skills

Communication skills

Organisation & prioritisation

Attention to detail

Team-focused

Tools

Excel

Job description

Biffa is hiring an experienced Credit Controller to join its large, award-winning Accounts Receivable team in High Wycombe. You will manage your own portfolio of debtor accounts across our nationwide depot network and work to ensure payments are received on time while resolving issues that cause delays.

This is a busy, target-driven role requiring confident communication, prioritisation under pressure and a proactive, team-focused approach to supporting the Credit Manager and wider finance team.