Contractor Update Administrator Opportunities

Platform Housing Group; Coleshill Heath; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Up to 28 days annual leave

Pension scheme

HealthCashPlan

Learning and Development opportunities

Employee wellbeing and rewards

Job summary

Platform Housing Group is seeking a Contractor Update Administrator to support Locality teams with contractor progress updates and timely service delivery. The role demands strong organisation, accuracy and customer‑facing communication.

It is a full‑time, home‑based position with weekly travel to Worcester or Solihull offices and a fixed-term end date of 30 September 2027. You will proactively contact contractors, track actions in spreadsheets and internal systems, coordinate with multiple

Qualifications

• NVQ in Business Administration or relevant administrative experience.
• Experience in busy office environments with data input and record-keeping.
• Organised, able to prioritise tasks and meet tight deadlines.
• High accuracy and attention to detail; effective information management.
• Strong customer‑facing communication via phone and email.

Responsibilities

• Proactively contact contractors via phone and email to obtain updates on assignment progress.
• Use spreadsheets and internal systems to track progress, actions, documentation, timesheets, compliance, and deadlines.
• Coordinate with contractors, hiring managers, vendors, and internal teams to ensure timely delivery of services.
• Follow up on contract extensions, renewals, and end-of-assignment requirements, escalating delays or risks.
• Maintain accurate records and prepare regular status updates and progress reports for stakeholders.

Skills

Administration

Data entry

Customer communication

Time management

Education

NVQ in Business Administration

Tools

Spreadsheets

Job description

Join our growing team as a Contractor Update Administrator!

Are you organised, reliable and confident communicating with people? Do you have a good eye for detail and enjoy keeping things on track?

We're excited to introduce this newly created role, designed to support our growing team and have three positions available on a fixed-term contract until 30 September 2027.

You’ll play an important role in supporting our Locality teams by keeping track of outstanding contractor jobs, ensuring regular updates are received and escalating any delays or risks where necessary.

Why join us?

This is an exciting time to join our growing team and help make a real difference to our customers while developing your skills and career within a supportive and collaborative team.

Some things you'll be doing:

• Proactively contact contractors via phone and email to obtain updates on assignment progress, availability, onboarding, and completion.
• Use spreadsheets and internal systems to track contractor progress, outstanding actions, documentation, timesheets, compliance requirements, and key deadlines.
• Coordinate with contractors, hiring managers, vendors, and internal teams to ensure timely delivery of services.
• Follow up on contract extensions, renewals, and end-of-assignment requirements, escalating delays or risks where necessary.
• Maintain accurate records and prepare regular status updates and progress reports for relevant stakeholders.

Some things we need from you

• NVQ in Business Administration or relevant administrative experience.
• Demonstrable experience in administration within a busy office environment, including data input, maintaining accurate records, and communicating with customers.
• A motivated and well‑organised approach, with the ability to prioritise tasks and meet tight deadlines.
• High levels of accuracy and attention to detail, with the ability to manage information effectively.
• A customer‑focused approach with strong communication skills and confidence communicating with customers via phone and email.

Working arrangements:

While this role is home‑based, you’ll be required to travel to and work from our Worcester or Solihull office on a weekly basis. Ideally, you therefore live within a reasonable commutable distance of these locations.

This is a full‑time role working 40 hours per week Monday to Friday.

Some of the great benefits we can offer you:

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave

• Family friendly policiesincluding generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave

• Medicash membership for all employees which includes access to an employee assistanceprogramme, discounted gym membership and exclusive discounts

• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapiesand more

• Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions)

• Learning and Development opportunities

• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

For more details about the role, please refer to the attached job description or contact Elliot Hennessy (Compliance Case Manager), at [e-mail]

We will be conducting interviews via Microsoft Teams from 7th September.