Contractor Care Coordinator

Select Offshore; Billericay; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Reward trips

New office in Billericay

Lunch & Breakfast Club incentives

Extended gym hours

Team-building socials

Job summary

Select Offshore is seeking a proactive Contractor Care Coordinator to support and manage the ongoing experience of our offshore workforce. You will act as the key point of contact for contractors once placed, working closely with recruiters to maintain relationships, resolve queries, and maximise redeployment and referrals.

The role requires weekend work pattern Sunday–Thursday 8–5 with a weekend day from home and weekdays in the office, ensuring contractors feel supported, informed and engaged

Qualifications

• Background in customer service, retail, or similar client-facing roles.
• Strong communication and relationship-building skills.
• Highly organised with the ability to manage multiple priorities.
• Confident handling queries around payroll and onboarding processes.

Responsibilities

• Conduct onboarding calls with new contractors to ensure a smooth start offshore.
• Act as the primary contact for contractor queries, including pay, logistics, and general support.
• Maintain regular communication with contractors to ensure engagement and satisfaction.
• Managing high volumes of contractor queries efficiently while maintaining a high level of service.
• Preventing loss of referrals and redeployment opportunities due to lack of communication.
• Work closely with recruiters to ensure contractors are not overlooked during busy periods.
• Monitor contractor wellbeing and elevate any issues where necessary.
• Maintain accurate records of contractor interactions and updates.

Skills

Customer service

Communication

Organization

Pay queries

Job description

Select Offshore is an industry leader in Renewables, Offshore and Marine recruitment, and the winners of Agency of the Year 2024, and Best Places to Work 2024. Our growth trajectory has been extraordinary over the past few years, and we’re excited to keep adding to our teams in 2026.

We are looking for a proactive and people-focused Contractor Care Coordinator to support and manage the ongoing experience of our offshore workforce. This role is essential in ensuring our contractors feel supported, informed, and engaged throughout their assignments.

You will act as the key point of contact for contractors once placed, working closely with recruiters to maintain strong relationships, resolve queries, and maximise redeployment and referrals.

Please note this role will be working Sunday - Thursday, 8-5, with the weekend day from home, and weekdays in office.

What will you do?

• Conduct onboarding calls with all new contractors to ensure a smooth start offshore
• Act as the primary contact for contractor queries, including pay, logistics, and general support
• Maintain regular communication with contractors to ensure engagement and satisfaction
• Managing high volumes of contractor queries efficiently while maintaining a high level of service
• Preventing loss of referrals and redeployment opportunities due to lack of communication
• Work closely with recruiters to ensure contractors are not overlooked during busy periods
• Monitor contractor wellbeing and elevate any issues where necessary
• Maintain accurate records of contractor interactions and updates

What are we looking for?

• Background in customer service, retail, or similar client-facing roles
• Strong communication and relationship-building skills
• Highly organised with the ability to manage multiple priorities
• Confident handling queries around pay and onboarding processes
• Proactive, empathetic, and solutions-focused

Why consider Select?

• Recent reward trips for high performers have included Mykonos, Cannes, and a private jet to Monaco!
• A brand new office space in Billericay, which you can check out here!
• London Lunch and Breakfast Club incentives
• Extended lunch hours to go to the gym
• Monthly team-building activities and socials