Contract Support

CBRE Group, Inc.; Oxford; On-site; GBP 22,000 - 28,000; Full time

Job summary

CBRE Global Workplace Solutions in Oxford is seeking a Contract Support on a fixed-term contract to provide exceptional customer service and business support. The role focuses on understanding client needs, processing quotations and orders, and coordinating with site teams and head office to meet SLA.

You will manage calls and emails professionally, handle contract scope alignment, maintain records, and support improvement initiatives while promoting CBRE culture and working within QHSE

Qualifications

• GCSE English and Maths at minimum; A-Level/HNC beneficial.
• Proficient in Microsoft Office suite; familiarity with business systems.
• Experience in a customer-facing role is desirable.

Responsibilities

• Provide professional client and email/phone support.
• Prioritize and route faults and requests based on information from clients.
• Coordinate quotations, purchase orders, and site/head-office communications.
• Ensure contract scope is followed and work is scheduled within SLAs.
• Maintain QHSE documentation and site records.
• Support the engineering team and contract management activities.

Skills

Customer service

Communication

Organizational skills

Education

GCSE English and Maths

A-Level/HNC beneficial

Tools

Outlook

Word

Excel

Access

PowerPoint

Dynamics

Concept

Maximo

Job description

Job Title: Contractsupport

CBRE Global Workplace Solutions is a leading globalprovider of integrated facilities and corporate real estate management. We arerecruiting a Contract Support to join our team on a contract in Oxford.

Job Title: Contractsupport

CBRE Global Workplace Solutions is a leading globalprovider of integrated facilities and corporate real estate management. We arerecruiting a Contract Support to join our team on a contract in Oxford.

The main feature of this role willbe to provide exceptional customer service and business support in order tocontribute to the continued growth and success of the Business Unit.Understanding, anticipating and delivering to customer needs, achieving resultswithin quality and time constraints.

Responsibilities

• Providing support to the client andanswer calls and emails in a professional and timely manner
• Determine the nature, priority offaults based on information provided by the client
• Liaise closely with site teams andhead office, ensuring accurate processing of quotations and purchase orders
• Managing the supply chain and drivethem to attend within required SLA’s
• Driving the engineering team toattend to all callouts within required SLA’s
• To obtain a comprehensiveunderstanding of the scope of the contract and ensure that all work is carriedout in accordance to the contract scope and not outside of this
• Raise and assign work orders torelevant resources
• Actively identify and implementinnovation across the contract to enhance performance and continue to meet clientexpectations
• Promote and maintain CBRE culturethroughout teams
• Monitoring calls received from thecustomer through to call completion and updating records
• Allocation of internal engineers tocall outs and maintenance visits, driving the engineering team to attend to allcallouts within required SLA’s.
• Ensure QHSE documentation ismaintained and readily available using company systems
• Manage system as a key user on siteincluding PPM records, reactives and reporting
• Maintain people records such as newstarters, leavers, general staff changes, contact details, etc
• Effective communication with alllevels of internal teams and external customers
• Familiar with daily operations andthe specific scope of the contract
• Undertake any other duties asrequested by the Contract Manager, Lead Contract Support, or Finance &Contract Support Manager

PERSON SPECIFICATION

Education

• Good basic education to GCSE (orequivalent standard), which will include an English and Maths qualification.
• Education to A-Level/HNC standardwould be beneficial

Training

• Very proficient in the use ofOutlook, Word, Excel, Access and PowerPoint.Excel skills to include basic functions, v-lookups, etc.
• Experience of using Dynamics,Concept, Maximo.

Experience

• Experience of a similar customerfacing role in a medium-sized business.
• Well-developed communication skillsenabling the individual to work with Senior Managers, clients, suppliers, andstaff of all levels and abilities.

Aptitudes

• Excellent command of the Englishlanguage demonstrated through good verbal and written communication.
• Must be detail conscious, accurateand methodical in approach.
• Strong organizational andcommunication skills
• Able to work systematically and useown initiative.
• Able to work on more than one taskat any given time.
• Must demonstrate stronginterpersonal skills and be able to work as part of a team as well asindependently.

Character

• Must demonstrate a strong sense ofcustomer focus, and promote a sense of team spirit and good morale within theoffice.
• Reliable, able to complete workwithin required time frame and manage own deadline requirements.
• Calm manner able to work underpressure and against rapidly changing demands and priorities.
• Able to work as part of amulti-disciplinary team, providing support to other areas of the business onoccasions, as required.

Ignore

Facilities administrator / CS Admin/ Facilities maintenance coordinator