Contract Support Specialist - Client & Operations

CBRE Group, Inc.

Leeds

Hybrid

GBP 18,000 - 24,000

Full time

2 days ago

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Job summary

CBRE Group, Inc. is seeking a Contract Support to join our team in Leeds. The role focuses on providing exceptional customer service and business support, ensuring tasks are completed within the contract scope and meeting client expectations.

You will interact with site teams and head office to manage quotations, purchase orders and daily operations. The position emphasizes proactive problem solving, strong communication, and adherence to QHSE standards.

Qualifications

Good GCSE English and Maths; A-Level/HNC beneficial.
Very proficient in Outlook, Word, Excel, Access and PowerPoint.
Experience of using Dynamics, Concept, Maximo.
Experience in a similar customer-facing role in a medium-sized business.
Strong communication skills enabling interaction with Senior Managers, clients, suppliers and staff.

Responsibilities

Providing support to the client and answer calls and emails in a professional and timely manner.
Determine the nature, priority of faults based on information provided by the client.
Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
Managing the supply chain and drive them to attend within required SLA’s.
Driving the engineering team to attend to all callouts within required SLA’s.
To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
Raise and assign work orders to relevant resources.
Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations.
Promote and maintain CBRE culture throughout teams.
Monitoring calls received from the customer through to call completion and updating records.
Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.
Ensure QHSE documentation is maintained and readily available using company systems.
Manage system as a key user on site including PPM records, reactives and reporting.
Promote and maintain company culture throughout the team.
Maintain people records such as new starters, leavers, general staff changes, contact details, etc.
Effective communication with all levels of internal teams and external customers.
Familiar with daily operations and the specific scope of the contract.
Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager